Air carrier B737 departure was not on reporter's frequency, reporter was unable to contact the tower alleging the tower failed to configure land lines properly.

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Attributes
ACN	382380
Time
Date	199710
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : ord
State Reference	IL
Altitude	msl bound lower : 5000 msl bound upper : 5000
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	tracon : ord tower : ord
Operator	common carrier : air carrier
Make Model Name	B737 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise other
Route In Use	departure other
Flight Plan	IFR
Person 1
Affiliation	government : faa
Function	controller : departure
Qualification	controller : radar
Experience	controller military : 5 controller non radar : 6 controller radar : 10
ASRS Report	382380
Person 2
Affiliation	government : faa
Function	controller : local
Qualification	controller : radar
Events
Anomaly	other anomaly other
Independent Detector	other controllera
Resolutory Action	none taken : detected after the fact
Consequence	Other
Supplementary
Primary Problem	ATC Human Performance
Air Traffic Incident	other
Situations
ATC Facility	other physical facility

Narrative:

Aircraft was 10 DME from ord. Aircraft should have been on departure frequency. When I attempted to contact the tower position responsible, but was unable since the tower failed to configure the land lines properly. This is a recurring problem and will eventfully result in an operational error or worse. It is important in a high density environment (ohare) that each controller be able to contact the controller working/responsible for each aircraft. There have been several unsatisfactory condition reports filed as well. No effective corrective action has been taken to date.

Original NASA ASRS Text

Title: ACR B737 DEP WAS NOT ON RPTR'S FREQ, RPTR WAS UNABLE TO CONTACT THE TWR ALLEGING THE TWR FAILED TO CONFIGURE LAND LINES PROPERLY.

Narrative: ACFT WAS 10 DME FROM ORD. ACFT SHOULD HAVE BEEN ON DEP FREQ. WHEN I ATTEMPTED TO CONTACT THE TWR POS RESPONSIBLE, BUT WAS UNABLE SINCE THE TWR FAILED TO CONFIGURE THE LAND LINES PROPERLY. THIS IS A RECURRING PROB AND WILL EVENTFULLY RESULT IN AN OPERROR OR WORSE. IT IS IMPORTANT IN A HIGH DENSITY ENVIRONMENT (OHARE) THAT EACH CTLR BE ABLE TO CONTACT THE CTLR WORKING/RESPONSIBLE FOR EACH ACFT. THERE HAVE BEEN SEVERAL UNSATISFACTORY CONDITION RPTS FILED AS WELL. NO EFFECTIVE CORRECTIVE ACTION HAS BEEN TAKEN TO DATE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.