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An air carrier SF34 flight crew reports that a passenger complained at the end of the flight about the sound volume level of the PA system. The flight crew felt that the complaint was generated as a response to their WX delay.
| Attributes | |
| ACN | 401860 |
| Time | |
| Date | 199805 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : dtw |
| State Reference | MI |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | SF 340A |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | Other Other |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : instrument pilot : commercial pilot : cfi pilot : atp |
| Experience | flight time last 90 days : 270 flight time total : 4000 flight time type : 1600 |
| ASRS Report | 401860 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument |
| Events | |
| Anomaly | aircraft equipment problem : less severe other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : detected after the fact |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Aircraft |
| Air Traffic Incident | other |
Narrative:
After arriving at the gate, a passenger had a complaint about the aircraft's PA system. She said to me that she could not hear our announcements at all. She felt that the flight had not been operated safely because her inability to hear our announcements was a safety hazard. I thanked her for her concern and apologized for the poor sound quality. Our flight was 4 hours late because of our inability to depart because of visibility. I honestly feel that some people will do whatever they can to get people in trouble because of their frustrations. At no time was our flight unsafe.
Original NASA ASRS Text
Title: AN ACR SF34 FLC RPTS THAT A PAX COMPLAINED AT THE END OF THE FLT ABOUT THE SOUND VOLUME LEVEL OF THE PA SYS. THE FLC FELT THAT THE COMPLAINT WAS GENERATED AS A RESPONSE TO THEIR WX DELAY.
Narrative: AFTER ARRIVING AT THE GATE, A PAX HAD A COMPLAINT ABOUT THE ACFT'S PA SYS. SHE SAID TO ME THAT SHE COULD NOT HEAR OUR ANNOUNCEMENTS AT ALL. SHE FELT THAT THE FLT HAD NOT BEEN OPERATED SAFELY BECAUSE HER INABILITY TO HEAR OUR ANNOUNCEMENTS WAS A SAFETY HAZARD. I THANKED HER FOR HER CONCERN AND APOLOGIZED FOR THE POOR SOUND QUALITY. OUR FLT WAS 4 HRS LATE BECAUSE OF OUR INABILITY TO DEPART BECAUSE OF VISIBILITY. I HONESTLY FEEL THAT SOME PEOPLE WILL DO WHATEVER THEY CAN TO GET PEOPLE IN TROUBLE BECAUSE OF THEIR FRUSTRATIONS. AT NO TIME WAS OUR FLT UNSAFE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.