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Air carrier B727 PIC perceives he is slighted when asking for backup, ATC en route frequencys. PIC believes controller is non responsive and 'unloads' him to the next ARTCC frequency without PIC's initial request.
| Attributes | |
| ACN | 412320 |
| Time | |
| Date | 199808 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zlc |
| State Reference | UT |
| Altitude | msl bound lower : 18000 msl bound upper : 18000 |
| Environment | |
| Flight Conditions | Mixed |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zlc artcc : zdv |
| Operator | common carrier : air carrier |
| Make Model Name | B727 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time total : 15025 |
| ASRS Report | 412320 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : atp |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | other |
Narrative:
Extremely unprofessional conduct of ZLC controller (119.95) when we asked for a back-up subsequent frequency in case of loss at 119.95. Due to WX and terrain during heavy climb eastbound from slc, our reception of center was poor and breaking up. For planning purposes we saw a safety need for 1 or 2 frequencys in subsequent sectors. This (119.95) controller was very uncooperative, denied us any information, and even handed us off to another frequency (early it seemed -- no ZDV contact at first) when he wanted to unload us! A 4-5 min (frequency congesting!) discussion on 119.95 could have very easily been avoided by quickly giving us 1 or 2 (if altitude/sector was a concern) frequencys. This controller should have been taken off his position.
Original NASA ASRS Text
Title: ACR B727 PIC PERCEIVES HE IS SLIGHTED WHEN ASKING FOR BACKUP, ATC ENRTE FREQS. PIC BELIEVES CTLR IS NON RESPONSIVE AND 'UNLOADS' HIM TO THE NEXT ARTCC FREQ WITHOUT PIC'S INITIAL REQUEST.
Narrative: EXTREMELY UNPROFESSIONAL CONDUCT OF ZLC CTLR (119.95) WHEN WE ASKED FOR A BACK-UP SUBSEQUENT FREQ IN CASE OF LOSS AT 119.95. DUE TO WX AND TERRAIN DURING HVY CLB EBOUND FROM SLC, OUR RECEPTION OF CTR WAS POOR AND BREAKING UP. FOR PLANNING PURPOSES WE SAW A SAFETY NEED FOR 1 OR 2 FREQS IN SUBSEQUENT SECTORS. THIS (119.95) CTLR WAS VERY UNCOOPERATIVE, DENIED US ANY INFO, AND EVEN HANDED US OFF TO ANOTHER FREQ (EARLY IT SEEMED -- NO ZDV CONTACT AT FIRST) WHEN HE WANTED TO UNLOAD US! A 4-5 MIN (FREQ CONGESTING!) DISCUSSION ON 119.95 COULD HAVE VERY EASILY BEEN AVOIDED BY QUICKLY GIVING US 1 OR 2 (IF ALT/SECTOR WAS A CONCERN) FREQS. THIS CTLR SHOULD HAVE BEEN TAKEN OFF HIS POS.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.