Flight attendant report regarding a passenger who refused to show his boarding pass to the flight at...

Attributes
ACN	421341
Time
Date	199811
Day	Sat
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : fll
State Reference	FL
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zkc
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	Other
Flight Phase	ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	421341
Person 2
Affiliation	Other
Function	observation : passenger
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Main cabin galley flight attendant X asked passenger in question to see his boarding pass because of seat duplication. Passenger response was 'fuck you.' passenger continued his abusive and foul language and was totally uncooperative causing a big scene in main cabin. The same passenger also caused same problem at the gate prior to boarding (he also was abusive to gate agents). This same passenger continued his bad behavior by abusing flight attendants and bad mouthing the airline until captain went to rear of cabin and told the man and his family to deplane aircraft. The man at first refused to leave until captain told him if he didn't voluntarily leave, the sheriff (police) would be called. The man and his family deplaned, but on their way out they continued bad behavior, even giving everyone the finger (flipping the bird). Flts from fll-lax and flts from lax-fll are notorious for scary passenger. I have seen several arrests and others kicked off of planes. They seem to show up in a rage and too often agents put them on aircraft just to get them out of their hair.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING A PAX WHO REFUSED TO SHOW HIS BOARDING PASS TO THE FLT ATTENDANT WHEN THERE WAS A DISPUTE ABOUT A SEAT DUPLICATION. HE WAS ULTIMATELY REMOVED FROM THE FLT BY THE CAPT.

Narrative: MAIN CABIN GALLEY FLT ATTENDANT X ASKED PAX IN QUESTION TO SEE HIS BOARDING PASS BECAUSE OF SEAT DUPLICATION. PAX RESPONSE WAS 'FUCK YOU.' PAX CONTINUED HIS ABUSIVE AND FOUL LANGUAGE AND WAS TOTALLY UNCOOPERATIVE CAUSING A BIG SCENE IN MAIN CABIN. THE SAME PAX ALSO CAUSED SAME PROB AT THE GATE PRIOR TO BOARDING (HE ALSO WAS ABUSIVE TO GATE AGENTS). THIS SAME PAX CONTINUED HIS BAD BEHAVIOR BY ABUSING FLT ATTENDANTS AND BAD MOUTHING THE AIRLINE UNTIL CAPT WENT TO REAR OF CABIN AND TOLD THE MAN AND HIS FAMILY TO DEPLANE ACFT. THE MAN AT FIRST REFUSED TO LEAVE UNTIL CAPT TOLD HIM IF HE DIDN'T VOLUNTARILY LEAVE, THE SHERIFF (POLICE) WOULD BE CALLED. THE MAN AND HIS FAMILY DEPLANED, BUT ON THEIR WAY OUT THEY CONTINUED BAD BEHAVIOR, EVEN GIVING EVERYONE THE FINGER (FLIPPING THE BIRD). FLTS FROM FLL-LAX AND FLTS FROM LAX-FLL ARE NOTORIOUS FOR SCARY PAX. I HAVE SEEN SEVERAL ARRESTS AND OTHERS KICKED OFF OF PLANES. THEY SEEM TO SHOW UP IN A RAGE AND TOO OFTEN AGENTS PUT THEM ON ACFT JUST TO GET THEM OUT OF THEIR HAIR.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report regarding a passenger who refused to show his boarding pass to the flight attendant when there was a dispute about a seat duplication. He was ultimately removed from the flight by the captain.