Narrative:

The icss is not functioning properly at my facility (ZSU) and no one here seems to know how to fix/program the system. 1) lines that should ring at specific sectors, ring at all the en route sectors. You must choose between selecting the chime cutoff and not hearing any rings or have all the lines ring at your position. 2) the pbx lines ring at all sectors (even approach). At times, the approach sector will answer (it rings there on the conflict alert button) you are then faced with leaving the sector to take the call there or telling them to tell the foreign facility to call back again. (These are international calls and you must enter 10 to 11 digits.) we are entering our busiest time of the yr. Last yr our deviations/errors were 200% up. We do not need further distrs. Worse if the ringers are shut off the radar controller is now put down the tubes issuing clrncs to aircraft that have been cleared short of our airspace due to lack of coordination. When initially installed the icss functioned much better than it is now. After construction at the facility and a few power outages, it has become a communications nightmare. A ucr has been filed. Callback conversation with reporter revealed the following information: the reporter advised that facility management initiated a resolution to correct the problem. Management established an icss manager position. The icss manager had already begun new control sector mapping, providing each control position with primary and secondary voice communication lines. As such, only the controller position specifically to be coordination with would get the 'ring.'

Related reports:

Google
 

Original NASA ASRS Text

Title: ARTCC RADAR CTLR STATES THAT NEWLY INSTALLED COM EQUIP (ICSS) IS NOT FUNCTIONING CORRECTLY.

Narrative: THE ICSS IS NOT FUNCTIONING PROPERLY AT MY FACILITY (ZSU) AND NO ONE HERE SEEMS TO KNOW HOW TO FIX/PROGRAM THE SYS. 1) LINES THAT SHOULD RING AT SPECIFIC SECTORS, RING AT ALL THE ENRTE SECTORS. YOU MUST CHOOSE BTWN SELECTING THE CHIME CUTOFF AND NOT HEARING ANY RINGS OR HAVE ALL THE LINES RING AT YOUR POS. 2) THE PBX LINES RING AT ALL SECTORS (EVEN APCH). AT TIMES, THE APCH SECTOR WILL ANSWER (IT RINGS THERE ON THE CONFLICT ALERT BUTTON) YOU ARE THEN FACED WITH LEAVING THE SECTOR TO TAKE THE CALL THERE OR TELLING THEM TO TELL THE FOREIGN FACILITY TO CALL BACK AGAIN. (THESE ARE INTL CALLS AND YOU MUST ENTER 10 TO 11 DIGITS.) WE ARE ENTERING OUR BUSIEST TIME OF THE YR. LAST YR OUR DEVS/ERRORS WERE 200% UP. WE DO NOT NEED FURTHER DISTRS. WORSE IF THE RINGERS ARE SHUT OFF THE RADAR CTLR IS NOW PUT DOWN THE TUBES ISSUING CLRNCS TO ACFT THAT HAVE BEEN CLRED SHORT OF OUR AIRSPACE DUE TO LACK OF COORD. WHEN INITIALLY INSTALLED THE ICSS FUNCTIONED MUCH BETTER THAN IT IS NOW. AFTER CONSTRUCTION AT THE FACILITY AND A FEW PWR OUTAGES, IT HAS BECOME A COMS NIGHTMARE. A UCR HAS BEEN FILED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR ADVISED THAT FACILITY MGMNT INITIATED A RESOLUTION TO CORRECT THE PROB. MGMNT ESTABLISHED AN ICSS MGR POS. THE ICSS MGR HAD ALREADY BEGUN NEW CTL SECTOR MAPPING, PROVIDING EACH CTL POS WITH PRIMARY AND SECONDARY VOICE COM LINES. AS SUCH, ONLY THE CTLR POS SPECIFICALLY TO BE COORD WITH WOULD GET THE 'RING.'

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.