Flight attendant report regarding an airbus 300 on which a passenger would not allow another passeng...

Attributes
ACN	422876
Time
Date	199810
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : jfk
State Reference	NY
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	A300
Operating Under FAR Part	Part 121
Navigation In Use	Other
Flight Phase	cruise other
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	other other : other
ASRS Report	422876
Person 2
Function	observation : passenger
Events
Anomaly	other anomaly other
Independent Detector	other other : unspecified
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other

Narrative:

Passenger in seat xyx would not allow passenger in seat XXX to recline her seat. Passenger in seat XXX went to the aft galley and reported the situation to the cabin crew. Passenger was crying and told the crew she felt too harassed and uncomfortable to return to her seat. Cabin crew went to address the situation with passenger in seat xyx. This passenger would not listen to reason and argued with the crew. I was the purser and got involved at this time. Passenger in seat xyx continued to argue and I told her the captain would land the aircraft in boston and put her off if the behavior continued. I heard no more from the crew or passenger. Meanwhile, passenger in seat XXX refused to return to her seat because she was afraid of passenger in seat xyx. She was reaccommodated elsewhere in the cabin. Reason for the problem: 1) passenger in seat xyx was very tall and pre-reserved bulkhead seats were given away due to passenger arriving late at aircraft (10 mins before departure). 2) passenger in seat xyx also had a lap child. 3) could not move seat xyx to bulkhead seats because they were occupied -- only seats remaining were center seats. Solutions: 1) passenger should have arrived on time to aircraft. 2) airline could increase leg space in the cabin.

Original NASA ASRS Text

Title: FLT ATTENDANT RPT REGARDING AN AIRBUS 300 ON WHICH A PAX WOULD NOT ALLOW ANOTHER PAX TO RECLINE HER SEAT. THE OFFENDING PAX WOULD NOT LISTEN TO THE CABIN ATTENDANT AND WAS TOLD THE ACFT WOULD DIVERT AND REMOVE HER. SHE BEHAVED.

Narrative: PAX IN SEAT XYX WOULD NOT ALLOW PAX IN SEAT XXX TO RECLINE HER SEAT. PAX IN SEAT XXX WENT TO THE AFT GALLEY AND RPTED THE SIT TO THE CABIN CREW. PAX WAS CRYING AND TOLD THE CREW SHE FELT TOO HARASSED AND UNCOMFORTABLE TO RETURN TO HER SEAT. CABIN CREW WENT TO ADDRESS THE SIT WITH PAX IN SEAT XYX. THIS PAX WOULD NOT LISTEN TO REASON AND ARGUED WITH THE CREW. I WAS THE PURSER AND GOT INVOLVED AT THIS TIME. PAX IN SEAT XYX CONTINUED TO ARGUE AND I TOLD HER THE CAPT WOULD LAND THE ACFT IN BOSTON AND PUT HER OFF IF THE BEHAVIOR CONTINUED. I HEARD NO MORE FROM THE CREW OR PAX. MEANWHILE, PAX IN SEAT XXX REFUSED TO RETURN TO HER SEAT BECAUSE SHE WAS AFRAID OF PAX IN SEAT XYX. SHE WAS REACCOMMODATED ELSEWHERE IN THE CABIN. REASON FOR THE PROB: 1) PAX IN SEAT XYX WAS VERY TALL AND PRE-RESERVED BULKHEAD SEATS WERE GIVEN AWAY DUE TO PAX ARRIVING LATE AT ACFT (10 MINS BEFORE DEP). 2) PAX IN SEAT XYX ALSO HAD A LAP CHILD. 3) COULD NOT MOVE SEAT XYX TO BULKHEAD SEATS BECAUSE THEY WERE OCCUPIED -- ONLY SEATS REMAINING WERE CTR SEATS. SOLUTIONS: 1) PAX SHOULD HAVE ARRIVED ON TIME TO ACFT. 2) AIRLINE COULD INCREASE LEG SPACE IN THE CABIN.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Flight attendant report regarding an airbus 300 on which a passenger would not allow another passenger to recline her seat. The offending passenger would not listen to the cabin attendant and was told the aircraft would divert and remove her. She behaved.