ZSU controller concerned with malfunctioning icss interfacility communication equipment. Controller ...

Attributes
ACN	424842
Time
Date	199812
Day	Mon
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zsu
State Reference	PR
Person 1
Affiliation	government : faa
Function	controller : radar
ASRS Report	424842
Events
Anomaly	other anomaly other
Independent Detector	other controllera
Resolutory Action	other
Consequence	Other
Supplementary
Air Traffic Incident	other
Situations
ATC Facility	procedure or policy : unspecified

Narrative:

The icss ZSU has been a source of constant problems. The latest is the quick dial function. We must coordinate with many foreign facilities and the lines are constantly out. The pbx line or quick dial must be used. Dialing normally we must dial 12 digits. With quick dial we can dial 4. The quick dial has not been programmed properly and consequently is not usable for at least 4 facilities that I am aware of: svmi, mdsd, txpk and tncm. Last week we had a deviation that may have been in part due to the controller not being able to effect coordination with tncm in a timely manner.

Original NASA ASRS Text

Title: ZSU CTLR CONCERNED WITH MALFUNCTIONING ICSS INTERFAC COM EQUIP. CTLR STATES LAND LINES ARE CONSTANTLY OTS AND ICSS EQUIP IS NOT PROPERLY PROGRAMMED FOR ITS INTENDED USAGE.

Narrative: THE ICSS ZSU HAS BEEN A SOURCE OF CONSTANT PROBS. THE LATEST IS THE QUICK DIAL FUNCTION. WE MUST COORDINATE WITH MANY FOREIGN FACILITIES AND THE LINES ARE CONSTANTLY OUT. THE PBX LINE OR QUICK DIAL MUST BE USED. DIALING NORMALLY WE MUST DIAL 12 DIGITS. WITH QUICK DIAL WE CAN DIAL 4. THE QUICK DIAL HAS NOT BEEN PROGRAMMED PROPERLY AND CONSEQUENTLY IS NOT USABLE FOR AT LEAST 4 FACILITIES THAT I AM AWARE OF: SVMI, MDSD, TXPK AND TNCM. LAST WK WE HAD A DEV THAT MAY HAVE BEEN IN PART DUE TO THE CTLR NOT BEING ABLE TO EFFECT COORD WITH TNCM IN A TIMELY MANNER.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

ZSU controller concerned with malfunctioning icss interfacility communication equipment. Controller states land lines are constantly OTS and icss equipment is not properly programmed for its intended usage.