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Cabin attendant report regarding a B767-300ER about to head out over the atlantic which had an electrical odor causing burning eyes and throats. The aircraft diverted to yul for a maintenance check.
| Attributes | |
| ACN | 426845 |
| Time | |
| Date | 199811 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : yul |
| State Reference | PQ |
| Altitude | msl bound lower : 33000 msl bound upper : 33000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tracon : act |
| Operator | common carrier : air carrier |
| Navigation In Use | Other |
| Flight Phase | cruise other other other |
| Route In Use | enroute : atlantic |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 426845 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | aircraft equipment problem : critical other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | flight crew : declared emergency other |
| Consequence | Other |
Narrative:
Aft flight attendant called to report an electrical odor coming from lavatory A4 (aft inboard lavatory at 4R). Said that flight attendants as well as passenger complained of burning eyes and throats. The cockpit was informed. I, myself, had made mention to the first class galley flight attendant that my eyes felt a little burning sensation (like they get when you're extremely tired). But I had no reason to be tired, as this was the beginning of the trip. (This was prior to being notified about the situation.) after the first officer investigated the situation, my crew and I were told to prepare to land. I believe we went from FL330 to landing in 12 mins. To my knowledge, the origin of the powdery substance was never found. After a 3 hour delay, we continued to man. Callback conversation with reporter revealed the following information: reporter states that the maintenance personnel went through the lavatory and took it apart but could find nothing creating the problem. The lavatory was blocked off and the flight continued on. He has heard nothing further about the incident. It was very confusing to all concerned.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT REGARDING A B767-300ER ABOUT TO HEAD OUT OVER THE ATLANTIC WHICH HAD AN ELECTRICAL ODOR CAUSING BURNING EYES AND THROATS. THE ACFT DIVERTED TO YUL FOR A MAINT CHK.
Narrative: AFT FLT ATTENDANT CALLED TO RPT AN ELECTRICAL ODOR COMING FROM LAVATORY A4 (AFT INBOARD LAVATORY AT 4R). SAID THAT FLT ATTENDANTS AS WELL AS PAX COMPLAINED OF BURNING EYES AND THROATS. THE COCKPIT WAS INFORMED. I, MYSELF, HAD MADE MENTION TO THE FIRST CLASS GALLEY FLT ATTENDANT THAT MY EYES FELT A LITTLE BURNING SENSATION (LIKE THEY GET WHEN YOU'RE EXTREMELY TIRED). BUT I HAD NO REASON TO BE TIRED, AS THIS WAS THE BEGINNING OF THE TRIP. (THIS WAS PRIOR TO BEING NOTIFIED ABOUT THE SIT.) AFTER THE FO INVESTIGATED THE SIT, MY CREW AND I WERE TOLD TO PREPARE TO LAND. I BELIEVE WE WENT FROM FL330 TO LNDG IN 12 MINS. TO MY KNOWLEDGE, THE ORIGIN OF THE POWDERY SUBSTANCE WAS NEVER FOUND. AFTER A 3 HR DELAY, WE CONTINUED TO MAN. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR STATES THAT THE MAINT PERSONNEL WENT THROUGH THE LAVATORY AND TOOK IT APART BUT COULD FIND NOTHING CREATING THE PROB. THE LAVATORY WAS BLOCKED OFF AND THE FLT CONTINUED ON. HE HAS HEARD NOTHING FURTHER ABOUT THE INCIDENT. IT WAS VERY CONFUSING TO ALL CONCERNED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.