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Flight attendant report regarding a B757 flight on which a passenger refused to stow his bag properly in an emergency exit row. He would not comply with cabin attendant's request. He repeated this behavior on the landing.
| Attributes | |
| ACN | 427040 |
| Time | |
| Date | 199901 |
| Day | Thu |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : bos |
| State Reference | MA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Navigation In Use | Other |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | other other : other |
| ASRS Report | 427040 |
| Person 2 | |
| Function | observation : passenger |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other other : unspecified |
| Resolutory Action | none taken : insufficient time |
| Consequence | Other |
| Supplementary | |
| Air Traffic Incident | other |
Narrative:
Mr X boarded the flight stating that he was a full-fared pay and would be stowing his luggage in a first class compartment. Once he took his main class seat, I saw he had a large soft sided briefcase on the floor at his feet in front of the emergency exit. I told him his bag must be stowed for takeoff and landing, at which he responded he would need to use the bag and would hold it in his lap. I informed him it was against FAA regulations and would endanger me (whose jump seat faced him) and hinder any possible evacuate/evacuation procedures that may occur. He ignored me. On landing, the captain asked the flight attendants to be seated early due to turbulence. Once again, I informed mr X to stow his bag -- as well as the #5 flight attendant -- and his response was 'in a while I will,' which he never did. His bag blocked the exit for landing.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT REGARDING A B757 FLT ON WHICH A PAX REFUSED TO STOW HIS BAG PROPERLY IN AN EMER EXIT ROW. HE WOULD NOT COMPLY WITH CABIN ATTENDANT'S REQUEST. HE REPEATED THIS BEHAVIOR ON THE LNDG.
Narrative: MR X BOARDED THE FLT STATING THAT HE WAS A FULL-FARED PAY AND WOULD BE STOWING HIS LUGGAGE IN A FIRST CLASS COMPARTMENT. ONCE HE TOOK HIS MAIN CLASS SEAT, I SAW HE HAD A LARGE SOFT SIDED BRIEFCASE ON THE FLOOR AT HIS FEET IN FRONT OF THE EMER EXIT. I TOLD HIM HIS BAG MUST BE STOWED FOR TKOF AND LNDG, AT WHICH HE RESPONDED HE WOULD NEED TO USE THE BAG AND WOULD HOLD IT IN HIS LAP. I INFORMED HIM IT WAS AGAINST FAA REGS AND WOULD ENDANGER ME (WHOSE JUMP SEAT FACED HIM) AND HINDER ANY POSSIBLE EVAC PROCS THAT MAY OCCUR. HE IGNORED ME. ON LNDG, THE CAPT ASKED THE FLT ATTENDANTS TO BE SEATED EARLY DUE TO TURB. ONCE AGAIN, I INFORMED MR X TO STOW HIS BAG -- AS WELL AS THE #5 FLT ATTENDANT -- AND HIS RESPONSE WAS 'IN A WHILE I WILL,' WHICH HE NEVER DID. HIS BAG BLOCKED THE EXIT FOR LNDG.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.