Captain of an MD80 had to remind a&P mechanic deicer that he needed a deice report after his aircraf...

Attributes
ACN	429186
Time
Date	199902
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : zzz.airport
State Reference	US
Altitude	agl single value : 0
Environment
Flight Conditions	IMC
Weather Elements	Snow
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground other : deicing
Flight Plan	IFR
Person 1
Affiliation	other
Function	other personnel other
ASRS Report	429186
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : atp
ASRS Report	429060
Events
Anomaly	maintenance problem : improper documentation non adherence : company policies
Independent Detector	other flight crewa
Resolutory Action	other
Factors
Maintenance	contributing factor : briefing performance deficiency : training
Supplementary
Problem Areas	Weather Maintenance Human Performance
Primary Problem	Maintenance Human Performance

Narrative:

On this night in ZZZ, deicing was proceeding and I was called on a list of qualified people from the heavy maintenance list. I had just finished my deicing training required several days before. I was assigned the west deicing pad on the airport. When we got there we found that neither truck's radio was working. We proceeded to deice the first aircraft in line using visual communication. He had been waiting a while so the pilot was naturally agitated. When we were done deicing, I forgot that he had to have a deicing report read back to him and so we established voice communication using a headset. As I began talking to the pilot it was obvious he was upset and so I asked him what it was he needed. He told me, and I told him that I was not exactly sure what he needed so I went and talked to the other deice truck driver and he gave me the information we needed. He got the impression through our talk that I was not trained properly. It was merely a communication breakdown and nothing more. If he got that impression from me, I am truly sorry.

Original NASA ASRS Text

Title: CAPT OF AN MD80 HAD TO REMIND A&P MECH DEICER THAT HE NEEDED A DEICE RPT AFTER HIS ACFT WAS DEICED. THE DEICER HAD JUST RECEIVED DEICE TRAINING AND DID NOT HAVE EXPERIENCE WITH DEICE RPT PROCS OR THE USUAL AVAILABLE RADIO MEANS WITH WHICH TO COM WITH THE FLC.

Narrative: ON THIS NIGHT IN ZZZ, DEICING WAS PROCEEDING AND I WAS CALLED ON A LIST OF QUALIFIED PEOPLE FROM THE HVY MAINT LIST. I HAD JUST FINISHED MY DEICING TRAINING REQUIRED SEVERAL DAYS BEFORE. I WAS ASSIGNED THE W DEICING PAD ON THE ARPT. WHEN WE GOT THERE WE FOUND THAT NEITHER TRUCK'S RADIO WAS WORKING. WE PROCEEDED TO DEICE THE FIRST ACFT IN LINE USING VISUAL COM. HE HAD BEEN WAITING A WHILE SO THE PLT WAS NATURALLY AGITATED. WHEN WE WERE DONE DEICING, I FORGOT THAT HE HAD TO HAVE A DEICING RPT READ BACK TO HIM AND SO WE ESTABLISHED VOICE COM USING A HEADSET. AS I BEGAN TALKING TO THE PLT IT WAS OBVIOUS HE WAS UPSET AND SO I ASKED HIM WHAT IT WAS HE NEEDED. HE TOLD ME, AND I TOLD HIM THAT I WAS NOT EXACTLY SURE WHAT HE NEEDED SO I WENT AND TALKED TO THE OTHER DEICE TRUCK DRIVER AND HE GAVE ME THE INFO WE NEEDED. HE GOT THE IMPRESSION THROUGH OUR TALK THAT I WAS NOT TRAINED PROPERLY. IT WAS MERELY A COM BREAKDOWN AND NOTHING MORE. IF HE GOT THAT IMPRESSION FROM ME, I AM TRULY SORRY.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Captain of an MD80 had to remind a&P mechanic deicer that he needed a deice report after his aircraft was deiced. The deicer had just received deice training and did not have experience with deice report procedures or the usual available radio means with which to communication with the flight crew.