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Captain of a B757 reports that he counseled the flight attendants about remaining seated due to forecast turbulence. When he called to check the cabin, they were up serving beverages.
| Attributes | |
| ACN | 429474 |
| Time | |
| Date | 199902 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : yvr.airport |
| State Reference | BC |
| Environment | |
| Weather Elements | Turbulence |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : czvr.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : initial climbout : takeoff |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 429474 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : instrument pilot : multi engine |
| Events | |
| Anomaly | cabin event other inflight encounter : turbulence |
| Independent Detector | other flight crewa |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
Captain requested flight attendants remain seated during turbulence encounter. Captain prebriefed flight attendants prior to flight regarding same. 20 mins into turbulence encounter, captain called flight attendants to check on cabin. Discovered that flight attendants were up serving beverages to passenger. During this time, captain was adamant about staying seated -- including why the flight attendants would not be able to serve them promptly. It must be very confusing to see the flight attendants walking about while the captain is asking everyone to remain seated. The flight attendants in question have been counseled and made to understand the dangers and importance of following the captain's directives. This is not the first occurrence. When the flight attendants are asked why they feel so compelled to get up, the reply is they fear retaliation from the company when they fail to serve the passenger in a timely manner. I believe marketing and flight services must address this issue as soon as possible.
Original NASA ASRS Text
Title: CAPT OF A B757 RPTS THAT HE COUNSELED THE FLT ATTENDANTS ABOUT REMAINING SEATED DUE TO FORECAST TURB. WHEN HE CALLED TO CHK THE CABIN, THEY WERE UP SERVING BEVERAGES.
Narrative: CAPT REQUESTED FLT ATTENDANTS REMAIN SEATED DURING TURB ENCOUNTER. CAPT PREBRIEFED FLT ATTENDANTS PRIOR TO FLT REGARDING SAME. 20 MINS INTO TURB ENCOUNTER, CAPT CALLED FLT ATTENDANTS TO CHK ON CABIN. DISCOVERED THAT FLT ATTENDANTS WERE UP SERVING BEVERAGES TO PAX. DURING THIS TIME, CAPT WAS ADAMANT ABOUT STAYING SEATED -- INCLUDING WHY THE FLT ATTENDANTS WOULD NOT BE ABLE TO SERVE THEM PROMPTLY. IT MUST BE VERY CONFUSING TO SEE THE FLT ATTENDANTS WALKING ABOUT WHILE THE CAPT IS ASKING EVERYONE TO REMAIN SEATED. THE FLT ATTENDANTS IN QUESTION HAVE BEEN COUNSELED AND MADE TO UNDERSTAND THE DANGERS AND IMPORTANCE OF FOLLOWING THE CAPT'S DIRECTIVES. THIS IS NOT THE FIRST OCCURRENCE. WHEN THE FLT ATTENDANTS ARE ASKED WHY THEY FEEL SO COMPELLED TO GET UP, THE REPLY IS THEY FEAR RETALIATION FROM THE COMPANY WHEN THEY FAIL TO SERVE THE PAX IN A TIMELY MANNER. I BELIEVE MARKETING AND FLT SVCS MUST ADDRESS THIS ISSUE ASAP.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.