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Flight attendant report, on S80 dfw-atl, on an abusive passenger who was warned by cabin crew of removal.
| Attributes | |
| ACN | 437937 |
| Time | |
| Date | 199904 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 7 flight attendant time total : 7 flight attendant time type : 75 |
| ASRS Report | 437937 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far non adherence : company policies |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Consequence | other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger was disgruntled and verbally abusive (ie, yelling) because he had to come to forward part of cabin to pick up his breakfast sack. He was told to stop yelling at flight attendants, after flight attendants tried explaining why it was necessary for him to do so. Passenger was told that if he didn't return to his seat and stop harassing us, that he'd be removed from flight.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, ON S80 DFW-ATL, ON AN ABUSIVE PAX WHO WAS WARNED BY CABIN CREW OF REMOVAL.
Narrative: PAX WAS DISGRUNTLED AND VERBALLY ABUSIVE (IE, YELLING) BECAUSE HE HAD TO COME TO FORWARD PART OF CABIN TO PICK UP HIS BREAKFAST SACK. HE WAS TOLD TO STOP YELLING AT FLT ATTENDANTS, AFTER FLT ATTENDANTS TRIED EXPLAINING WHY IT WAS NECESSARY FOR HIM TO DO SO. PAX WAS TOLD THAT IF HE DIDN'T RETURN TO HIS SEAT AND STOP HARASSING US, THAT HE'D BE REMOVED FROM FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.