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Error made in loading numbers by station personnel causing aircraft to fly at heavier weight than used for flight.
| Attributes | |
| ACN | 441804 |
| Time | |
| Date | 199906 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : lgb.airport |
| State Reference | CA |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Commercial Fixed Wing |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | other personnel |
| Qualification | other |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | other personnel other |
| Events | |
| Anomaly | non adherence : far non adherence : company policies |
| Independent Detector | other other : cgp2 |
| Resolutory Action | none taken : unable |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Company |
| Primary Problem | Company |
Narrative:
Approximately 2 hours after departure from lgb, an agent from lgb called to say they had final passenger numbers for the flight. The count was off by about 17 from original close out. The station did not have their computers working at the time the flight was originally closed out and a math error was made by the agent in lgb working the flight. The agent should have went on board and actually counted people on board but used stickers left subtracted from seats on the aircraft to arrive at the wrong total. The count was actually under by about 17 people.
Original NASA ASRS Text
Title: ERROR MADE IN LOADING NUMBERS BY STATION PERSONNEL CAUSING ACFT TO FLY AT HEAVIER WT THAN USED FOR FLT.
Narrative: APPROX 2 HRS AFTER DEP FROM LGB, AN AGENT FROM LGB CALLED TO SAY THEY HAD FINAL PAX NUMBERS FOR THE FLT. THE COUNT WAS OFF BY ABOUT 17 FROM ORIGINAL CLOSE OUT. THE STATION DID NOT HAVE THEIR COMPUTERS WORKING AT THE TIME THE FLT WAS ORIGINALLY CLOSED OUT AND A MATH ERROR WAS MADE BY THE AGENT IN LGB WORKING THE FLT. THE AGENT SHOULD HAVE WENT ON BOARD AND ACTUALLY COUNTED PEOPLE ON BOARD BUT USED STICKERS LEFT SUBTRACTED FROM SEATS ON THE ACFT TO ARRIVE AT THE WRONG TOTAL. THE COUNT WAS ACTUALLY UNDER BY ABOUT 17 PEOPLE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.