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Attributes | |
ACN | 443411 |
Time | |
Date | 199907 |
Day | Fri |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | atc facility : zan.artcc |
State Reference | AK |
Environment | |
Light | Night |
Aircraft 1 | |
Controlling Facilities | artcc : zan.artcc |
Operator | common carrier : air carrier |
Make Model Name | B777 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Navigation In Use | other |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 7 |
Experience | flight attendant time airline total : 31 flight attendant time total : 31 flight attendant time type : 1 |
ASRS Report | 443411 |
Person 2 | |
Affiliation | company : air carrier |
Function | observation : passenger |
Events | |
Anomaly | cabin event : passenger misconduct cabin event other non adherence : company policies non adherence : far non adherence : published procedure |
Independent Detector | other other : cab #1 and cab #3 |
Resolutory Action | other |
Consequence | Other |
Supplementary | |
Problem Areas | Company Passenger Human Performance Cabin Crew Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
Passenger (male) was becoming a nuisance. After denying him yet another drink, he kept coming back to aft galley to request liquor. I had just retrieved my purse to enter the water closet, when I had to answer a passenger call. I left my purse on a jump seat and as this passenger was opening it, another flight attendant caught him. He used some unrecognizable excuse and we used the word 'policia.' he continued to bother us from time-to-time during the remaining 4 hours or so, and 2 female passenger seated next to him complained he was bothering them. Flight attendant #3 moved them to other seats. While I was on my break, another passenger told a flight attendant that her wallet was missing (with $1000 and 10000 pesos). She was seated near this man. On landing in dfw, police arrested and searched him and found the wallet. Callback conversation with reporter revealed the following information: the primary reporter said that the man was poking 2 teenage girls sitting next to him on their shoulders. He was caught rifling through the reporter's purse before he could steal anything. She said he caught their attention because he was drunk and hanging around the galley, demanding more liquor. The first officer got involved, and dealt with the man. On arrival in dfw, the reporter and another flight attendant blocked the exit of the main cabin, so the passenger wouldn't deplane. The first officer escorted the police to the back so he could point the man out to the police, who walked back and arrested him. Supplemental information from acn 445208: we refused to serve any alcoholic drinks to him. A lady passenger with her son, came to main cabin galley and told me that her wallet was gone when she went to toilet. She had over $1000 cash in her wallet. She thinks that drunk passenger took her wallet because there was an empty wine bottle next to her purse. We reported to purser and captain about incident. They made a decision to call police when we got to dfw. He also touched one flight attendant's body, too.
Original NASA ASRS Text
Title: MULTIPLE FLT ATTENDANT RPT, B777, NRT-DFW, INTOXICATED PAX, SEXUAL HARASSMENT, THEFT. ARRESTED IN DFW.
Narrative: PAX (MALE) WAS BECOMING A NUISANCE. AFTER DENYING HIM YET ANOTHER DRINK, HE KEPT COMING BACK TO AFT GALLEY TO REQUEST LIQUOR. I HAD JUST RETRIEVED MY PURSE TO ENTER THE WATER CLOSET, WHEN I HAD TO ANSWER A PAX CALL. I LEFT MY PURSE ON A JUMP SEAT AND AS THIS PAX WAS OPENING IT, ANOTHER FLT ATTENDANT CAUGHT HIM. HE USED SOME UNRECOGNIZABLE EXCUSE AND WE USED THE WORD 'POLICIA.' HE CONTINUED TO BOTHER US FROM TIME-TO-TIME DURING THE REMAINING 4 HRS OR SO, AND 2 FEMALE PAX SEATED NEXT TO HIM COMPLAINED HE WAS BOTHERING THEM. FLT ATTENDANT #3 MOVED THEM TO OTHER SEATS. WHILE I WAS ON MY BREAK, ANOTHER PAX TOLD A FLT ATTENDANT THAT HER WALLET WAS MISSING (WITH $1000 AND 10000 PESOS). SHE WAS SEATED NEAR THIS MAN. ON LNDG IN DFW, POLICE ARRESTED AND SEARCHED HIM AND FOUND THE WALLET. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE PRIMARY RPTR SAID THAT THE MAN WAS POKING 2 TEENAGE GIRLS SITTING NEXT TO HIM ON THEIR SHOULDERS. HE WAS CAUGHT RIFLING THROUGH THE RPTR'S PURSE BEFORE HE COULD STEAL ANYTHING. SHE SAID HE CAUGHT THEIR ATTN BECAUSE HE WAS DRUNK AND HANGING AROUND THE GALLEY, DEMANDING MORE LIQUOR. THE FO GOT INVOLVED, AND DEALT WITH THE MAN. ON ARR IN DFW, THE RPTR AND ANOTHER FLT ATTENDANT BLOCKED THE EXIT OF THE MAIN CABIN, SO THE PAX WOULDN'T DEPLANE. THE FO ESCORTED THE POLICE TO THE BACK SO HE COULD POINT THE MAN OUT TO THE POLICE, WHO WALKED BACK AND ARRESTED HIM. SUPPLEMENTAL INFO FROM ACN 445208: WE REFUSED TO SERVE ANY ALCOHOLIC DRINKS TO HIM. A LADY PAX WITH HER SON, CAME TO MAIN CABIN GALLEY AND TOLD ME THAT HER WALLET WAS GONE WHEN SHE WENT TO TOILET. SHE HAD OVER $1000 CASH IN HER WALLET. SHE THINKS THAT DRUNK PAX TOOK HER WALLET BECAUSE THERE WAS AN EMPTY WINE BOTTLE NEXT TO HER PURSE. WE RPTED TO PURSER AND CAPT ABOUT INCIDENT. THEY MADE A DECISION TO CALL POLICE WHEN WE GOT TO DFW. HE ALSO TOUCHED ONE FLT ATTENDANT'S BODY, TOO.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.