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Flight attendant report, B767, lax-jfk, on descent, verbally abusive passenger. Police, no arrest because no physical assault.
| Attributes | |
| ACN | 443421 |
| Time | |
| Date | 199907 |
| Day | Sat |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : n90.tracon |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | tracon : n90.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 15 flight attendant time total : 15 flight attendant time type : 90 |
| ASRS Report | 443421 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Company FAA Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Verbally abusive passenger, shouting/screaming every swear word known in the english language. He was throwing his arms about and trying to intimidate the crew. He disrupted all of the main cabin. The police were on the jetbridge upon arrival. They kept the passenger for 1 hour and then let him go. Nothing was done because he did not hit or strike a flight attendant.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, B767, LAX-JFK, ON DSCNT, VERBALLY ABUSIVE PAX. POLICE, NO ARREST BECAUSE NO PHYSICAL ASSAULT.
Narrative: VERBALLY ABUSIVE PAX, SHOUTING/SCREAMING EVERY SWEAR WORD KNOWN IN THE ENGLISH LANGUAGE. HE WAS THROWING HIS ARMS ABOUT AND TRYING TO INTIMIDATE THE CREW. HE DISRUPTED ALL OF THE MAIN CABIN. THE POLICE WERE ON THE JETBRIDGE UPON ARR. THEY KEPT THE PAX FOR 1 HR AND THEN LET HIM GO. NOTHING WAS DONE BECAUSE HE DID NOT HIT OR STRIKE A FLT ATTENDANT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.