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Flight attendant report, S80, rno-dfw, passenger boarded at exit row with dog in kennel, refused to stow under seat.
| Attributes | |
| ACN | 445957 |
| Time | |
| Date | 199908 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : dfw.airport |
| State Reference | TX |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : d10.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 6 |
| Experience | flight attendant time airline total : 8.5 flight attendant time total : 8.5 flight attendant time type : 70 |
| ASRS Report | 445957 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies non adherence : far non adherence : published procedure |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | FAA Passenger Human Performance Company |
| Primary Problem | Passenger Human Performance |
Narrative:
The passenger was sitting in the window seat of the exit row. She was asked several times by different flight attendants to stow her bag (with a carry on dog) underneath the seat ahead of her. She also would not close the bag, as per rules regarding carry-on pets. Both her and her husband became rude and argumentative with all the flight attendants regarding the dog. Her husband was sitting in xx, and passenger offered to move so they could situation together and not cause any more disturbances. They both declined. However, when she still refused to stow the dog/bag for landing, we asked the captain to have security meet the flight. She was affecting the safety of all our other passenger. Personnel removed them from the last flight they were scheduled to go on.
Original NASA ASRS Text
Title: FLT ATTENDANT RPT, S80, RNO-DFW, PAX BOARDED AT EXIT ROW WITH DOG IN KENNEL, REFUSED TO STOW UNDER SEAT.
Narrative: THE PAX WAS SITTING IN THE WINDOW SEAT OF THE EXIT ROW. SHE WAS ASKED SEVERAL TIMES BY DIFFERENT FLT ATTENDANTS TO STOW HER BAG (WITH A CARRY ON DOG) UNDERNEATH THE SEAT AHEAD OF HER. SHE ALSO WOULD NOT CLOSE THE BAG, AS PER RULES REGARDING CARRY-ON PETS. BOTH HER AND HER HUSBAND BECAME RUDE AND ARGUMENTATIVE WITH ALL THE FLT ATTENDANTS REGARDING THE DOG. HER HUSBAND WAS SITTING IN XX, AND PAX OFFERED TO MOVE SO THEY COULD SIT TOGETHER AND NOT CAUSE ANY MORE DISTURBANCES. THEY BOTH DECLINED. HOWEVER, WHEN SHE STILL REFUSED TO STOW THE DOG/BAG FOR LNDG, WE ASKED THE CAPT TO HAVE SECURITY MEET THE FLT. SHE WAS AFFECTING THE SAFETY OF ALL OUR OTHER PAX. PERSONNEL REMOVED THEM FROM THE LAST FLT THEY WERE SCHEDULED TO GO ON.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.