Narrative:

While at 39000 ft I experienced a loss of cabin pressure: cabin altitude warning horn, and cabin altitude 10000 ft. We don our oxygen masks and executed the emergency checklist. We manage to keep cabin pressure at or near 10000 ft. I asked the copilot to declare an emergency descent and tell ATC our problem while I started the descent. ATC responded with a clearance to FL240. My copilot demand an altitude below 15000 ft. ATC responded with 'standby.' question: what did ATC not understand about the word 'emergency?'

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Original NASA ASRS Text

Title: CPR JET HAS DEPRESSURIZATION NEAR JOT, IL. RPTR UPSET ABOUT ATC HANDLING.

Narrative: WHILE AT 39000 FT I EXPERIENCED A LOSS OF CABIN PRESSURE: CABIN ALT WARNING HORN, AND CABIN ALT 10000 FT. WE DON OUR OXYGEN MASKS AND EXECUTED THE EMER CHKLIST. WE MANAGE TO KEEP CABIN PRESSURE AT OR NEAR 10000 FT. I ASKED THE COPLT TO DECLARE AN EMER DSCNT AND TELL ATC OUR PROB WHILE I STARTED THE DSCNT. ATC RESPONDED WITH A CLRNC TO FL240. MY COPLT DEMAND AN ALT BELOW 15000 FT. ATC RESPONDED WITH 'STANDBY.' QUESTION: WHAT DID ATC NOT UNDERSTAND ABOUT THE WORD 'EMER?'

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.