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Attributes | |
ACN | 471940 |
Time | |
Date | 200003 |
Day | Sat |
Local Time Of Day | 1801 To 2400 |
Place | |
Locale Reference | atc facility : czqx.artcc |
State Reference | NF |
Environment | |
Light | Night |
Aircraft 1 | |
Controlling Facilities | artcc : czqx.artcc |
Operator | common carrier : air carrier |
Make Model Name | B767 Undifferentiated or Other Model |
Operating Under FAR Part | Part 121 |
Flight Phase | cruise : level |
Flight Plan | IFR |
Person 1 | |
Affiliation | company : air carrier |
Function | flight attendant : on duty |
Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 8 |
Experience | flight attendant time airline total : 14 flight attendant time total : 14 flight attendant time type : 40 |
ASRS Report | 471940 |
Person 2 | |
Affiliation | company : air carrier |
Function | observation : passenger |
Events | |
Independent Detector | other other : cab #1 |
Resolutory Action | other |
Consequence | other other Other |
Supplementary | |
Problem Areas | Passenger Human Performance |
Primary Problem | Passenger Human Performance |
Narrative:
A passenger became irate after I cut him off of alcoholic beverages. He appeared intoxicated and he told me he was taking prescription sleeping pills. I found it necessary to not allow him to drink any more liquor. He became verbally abusive to me and bothered other passenger. He even touched a couple of female passenger inappropriately. I monitored him continuously for over 1 hour. I urged him to drink a lot of water and to try to get some sleep. He continued to demand liquor. At one point he aggressively grabbed my arm and would not let go. Another flight attendant called the cockpit. The captain was on break and he came back to talk to the passenger. The passenger would not settle down, even with the captain threatening to land the airplane. Another flight attendant took over the situation, using reverse psychology, he told he passenger he was on his side and his method appeased the passenger until landing in paris, where local police met the flight and took the passenger into custody. Callback conversation with reporter revealed the following information: the reporter said there was a group of teenage students onboard with a chaperone. When the man wandered around the plane looking for someone to get him a drink, he would try to touch different girls (in the student group), scaring them. The chaperones didn't want to file charges against him, because they didn't want to take the time with the police after such a long flight. He also was getting aggressively sexual with the woman sitting next to him, and she was very upset. The crew moved her up to first class. This woman did stick around to file charges and went with the police when they led the handcuffed man off the plane to be interrogated. The man had grabbed the reporter's arm so hard that it left quite a few bruises. She was quite frightened, as were other passenger sitting in the area. When the captain came back to try and get him to settle down, the man immediately gave the captain his passport, but said that 'we're all going to die,' if the aircraft made an unscheduled landing to remove him. The reporter said she had to constantly stand in the aisle near his seat to monitor him, keeping her from doing her other duties. The male flight attendant who stepped in appeased the man by giving him tonic water and saying it was a vodka tonic.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, ORD-CDG. INTOXICATED MAN TOOK SLEEPING PILLS AND BECAME IRRATIONAL AND SEXUALLY AGGRESSIVE. CAPT INTERVENED AND MAN WAS ARRESTED IN PARIS.
Narrative: A PAX BECAME IRATE AFTER I CUT HIM OFF OF ALCOHOLIC BEVERAGES. HE APPEARED INTOXICATED AND HE TOLD ME HE WAS TAKING PRESCRIPTION SLEEPING PILLS. I FOUND IT NECESSARY TO NOT ALLOW HIM TO DRINK ANY MORE LIQUOR. HE BECAME VERBALLY ABUSIVE TO ME AND BOTHERED OTHER PAX. HE EVEN TOUCHED A COUPLE OF FEMALE PAX INAPPROPRIATELY. I MONITORED HIM CONTINUOUSLY FOR OVER 1 HR. I URGED HIM TO DRINK A LOT OF WATER AND TO TRY TO GET SOME SLEEP. HE CONTINUED TO DEMAND LIQUOR. AT ONE POINT HE AGGRESSIVELY GRABBED MY ARM AND WOULD NOT LET GO. ANOTHER FLT ATTENDANT CALLED THE COCKPIT. THE CAPT WAS ON BREAK AND HE CAME BACK TO TALK TO THE PAX. THE PAX WOULD NOT SETTLE DOWN, EVEN WITH THE CAPT THREATENING TO LAND THE AIRPLANE. ANOTHER FLT ATTENDANT TOOK OVER THE SIT, USING REVERSE PSYCHOLOGY, HE TOLD HE PAX HE WAS ON HIS SIDE AND HIS METHOD APPEASED THE PAX UNTIL LNDG IN PARIS, WHERE LCL POLICE MET THE FLT AND TOOK THE PAX INTO CUSTODY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR SAID THERE WAS A GROUP OF TEENAGE STUDENTS ONBOARD WITH A CHAPERONE. WHEN THE MAN WANDERED AROUND THE PLANE LOOKING FOR SOMEONE TO GET HIM A DRINK, HE WOULD TRY TO TOUCH DIFFERENT GIRLS (IN THE STUDENT GROUP), SCARING THEM. THE CHAPERONES DIDN'T WANT TO FILE CHARGES AGAINST HIM, BECAUSE THEY DIDN'T WANT TO TAKE THE TIME WITH THE POLICE AFTER SUCH A LONG FLT. HE ALSO WAS GETTING AGGRESSIVELY SEXUAL WITH THE WOMAN SITTING NEXT TO HIM, AND SHE WAS VERY UPSET. THE CREW MOVED HER UP TO FIRST CLASS. THIS WOMAN DID STICK AROUND TO FILE CHARGES AND WENT WITH THE POLICE WHEN THEY LED THE HANDCUFFED MAN OFF THE PLANE TO BE INTERROGATED. THE MAN HAD GRABBED THE RPTR'S ARM SO HARD THAT IT LEFT QUITE A FEW BRUISES. SHE WAS QUITE FRIGHTENED, AS WERE OTHER PAX SITTING IN THE AREA. WHEN THE CAPT CAME BACK TO TRY AND GET HIM TO SETTLE DOWN, THE MAN IMMEDIATELY GAVE THE CAPT HIS PASSPORT, BUT SAID THAT 'WE'RE ALL GOING TO DIE,' IF THE ACFT MADE AN UNSCHEDULED LNDG TO REMOVE HIM. THE RPTR SAID SHE HAD TO CONSTANTLY STAND IN THE AISLE NEAR HIS SEAT TO MONITOR HIM, KEEPING HER FROM DOING HER OTHER DUTIES. THE MALE FLT ATTENDANT WHO STEPPED IN APPEASED THE MAN BY GIVING HIM TONIC WATER AND SAYING IT WAS A VODKA TONIC.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.