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Cabin attendant report, S90, sjc-aus. On takeoff, stabilizer trim problem. Return to sjc. Flight canceled, plane taken OTS, maintenance procedure. Good pilot cabin communication.
| Attributes | |
| ACN | 481183 |
| Time | |
| Date | 200007 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : o90.tracon |
| State Reference | CA |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : o90.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : takeoff |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 13.7 flight attendant time total : 13.7 |
| ASRS Report | 481183 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | aircraft equipment problem : critical other anomaly other |
| Independent Detector | other flight crewa other other : cab #1 |
| Resolutory Action | flight crew : landed in emergency condition flight crew : diverted to alternate flight crew : landed as precaution |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Aircraft |
| Primary Problem | Aircraft |
Narrative:
Shortly after takeoff, about 10 mins, I got up to turn on the oven in first class. I was flight attendant #1, and situation forward window-side jump seat position. I heard a strange noise under my feet in the aisle. Flight attendant #3 and I discussed it and I went into the cockpit to tell captain X. The captain turned around as I entered the cockpit, to tell me that we were going back to sjc. He told me that the aircraft wasn't trimming and that there would be no evacuate/evacuation necessary. He told me that we would be landing in 10 mins. I asked him if the landing/returning had anything to do with the sound I had heard and he said yes. After leaving the cockpit I called the other crew members, #2 and #4, in the back (main cabin). I gave them the same information that the captain gave me. The captain made a PA for the passenger, and I did as well. We never mentioned the word 'stabilizer,' only the trim. We are not sure how the media got word of it, either. The communication with our crew was fantastic. We had a working and professional cockpit who we knew well. I was briefed by the captain before takeoff. We discussed many scenarios. This contact really helped with our coordination of safety related duties as well. As we taxied into the gate area, I reminded the passenger to remain seated until otherwise told. We were confident in our abilities and in our jobs. Our captain gave us good information and handled this emergency extremely professionally. Callback conversation with reporter revealed the following information: the reporter stated that the media had evidentally been listening to the radio frequency of the conversation with the fire department, control tower and pilots. When their in-flight supervisor met the flight, she told the crew that the media was out there with cameras. The plane was taken OTS for maintenance, as it also landed 'heavy.' the passenger and crew were rebooked.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, S90, SJC-AUS. ON TKOF, STABILIZER TRIM PROB. RETURN TO SJC. FLT CANCELED, PLANE TAKEN OTS, MAINT PROC. GOOD PLT CABIN COM.
Narrative: SHORTLY AFTER TKOF, ABOUT 10 MINS, I GOT UP TO TURN ON THE OVEN IN FIRST CLASS. I WAS FLT ATTENDANT #1, AND SIT FORWARD WINDOW-SIDE JUMP SEAT POS. I HEARD A STRANGE NOISE UNDER MY FEET IN THE AISLE. FLT ATTENDANT #3 AND I DISCUSSED IT AND I WENT INTO THE COCKPIT TO TELL CAPT X. THE CAPT TURNED AROUND AS I ENTERED THE COCKPIT, TO TELL ME THAT WE WERE GOING BACK TO SJC. HE TOLD ME THAT THE ACFT WASN'T TRIMMING AND THAT THERE WOULD BE NO EVAC NECESSARY. HE TOLD ME THAT WE WOULD BE LNDG IN 10 MINS. I ASKED HIM IF THE LNDG/RETURNING HAD ANYTHING TO DO WITH THE SOUND I HAD HEARD AND HE SAID YES. AFTER LEAVING THE COCKPIT I CALLED THE OTHER CREW MEMBERS, #2 AND #4, IN THE BACK (MAIN CABIN). I GAVE THEM THE SAME INFO THAT THE CAPT GAVE ME. THE CAPT MADE A PA FOR THE PAX, AND I DID AS WELL. WE NEVER MENTIONED THE WORD 'STABILIZER,' ONLY THE TRIM. WE ARE NOT SURE HOW THE MEDIA GOT WORD OF IT, EITHER. THE COM WITH OUR CREW WAS FANTASTIC. WE HAD A WORKING AND PROFESSIONAL COCKPIT WHO WE KNEW WELL. I WAS BRIEFED BY THE CAPT BEFORE TKOF. WE DISCUSSED MANY SCENARIOS. THIS CONTACT REALLY HELPED WITH OUR COORD OF SAFETY RELATED DUTIES AS WELL. AS WE TAXIED INTO THE GATE AREA, I REMINDED THE PAX TO REMAIN SEATED UNTIL OTHERWISE TOLD. WE WERE CONFIDENT IN OUR ABILITIES AND IN OUR JOBS. OUR CAPT GAVE US GOOD INFO AND HANDLED THIS EMER EXTREMELY PROFESSIONALLY. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE MEDIA HAD EVIDENTALLY BEEN LISTENING TO THE RADIO FREQ OF THE CONVERSATION WITH THE FIRE DEPT, CTL TWR AND PLTS. WHEN THEIR INFLT SUPVR MET THE FLT, SHE TOLD THE CREW THAT THE MEDIA WAS OUT THERE WITH CAMERAS. THE PLANE WAS TAKEN OTS FOR MAINT, AS IT ALSO LANDED 'HVY.' THE PAX AND CREW WERE REBOOKED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.