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Cabin attendant report, B767, jfk-sfo. On descent, passenger was refused alcohol, became irate, threatened cabin attendant. Captain called for police to meet flight, arrest of passenger.
| Attributes | |
| ACN | 481894 |
| Time | |
| Date | 200007 |
| Day | Wed |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zoa.artcc |
| State Reference | CA |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zoa.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | descent : approach |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 8 flight attendant time total : 8 flight attendant time type : 99 |
| ASRS Report | 481894 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | observation : passenger |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab #1 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger became irate and threatening when he was refused alcohol upon our descent. He would not situation down in his seat after repeated requests for him to do so. I informed the captain (on the phone) of the situation and said we need police to meet the flight. The man was arrested by sfo police once we landed.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767, JFK-SFO. ON DSCNT, PAX WAS REFUSED ALCOHOL, BECAME IRATE, THREATENED CABIN ATTENDANT. CAPT CALLED FOR POLICE TO MEET FLT, ARREST OF PAX.
Narrative: A PAX BECAME IRATE AND THREATENING WHEN HE WAS REFUSED ALCOHOL UPON OUR DSCNT. HE WOULD NOT SIT DOWN IN HIS SEAT AFTER REPEATED REQUESTS FOR HIM TO DO SO. I INFORMED THE CAPT (ON THE PHONE) OF THE SIT AND SAID WE NEED POLICE TO MEET THE FLT. THE MAN WAS ARRESTED BY SFO POLICE ONCE WE LANDED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.