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Pilot report, E120. Cabin attendant closed door while refueling. Maintenance reopened door until refueling was complete.
| Attributes | |
| ACN | 481959 |
| Time | |
| Date | 200008 |
| Day | Wed |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : sea.tower |
| Operator | common carrier : air carrier |
| Make Model Name | Brasilia EMB-120 All Series |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 250 flight time total : 6500 flight time type : 2600 |
| ASRS Report | 481959 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : commercial pilot : multi engine pilot : instrument |
| Events | |
| Anomaly | cabin event other non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other flight crewa |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Company Cabin Crew Human Performance |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
The aircraft pressure refueling was inoperative which required overwing refueling. The passenger were boarded and the paperwork was done. The flight attendant handed out paperwork and attempted to close the door, while fueler was pumping fuel in the right wing. She had trouble and made several noisy attempts to close door, while I tried to get her attention to leave it open until the refueling was complete and the truck pulled away. She finally got it to close and latch and I finally got her attention just as a ramper began to unlatch the door. The total event took approximately 1 min before the door was opened as required.
Original NASA ASRS Text
Title: PLT RPT, E120. CABIN ATTENDANT CLOSED DOOR WHILE REFUELING. MAINT REOPENED DOOR UNTIL REFUELING WAS COMPLETE.
Narrative: THE ACFT PRESSURE REFUELING WAS INOP WHICH REQUIRED OVERWING REFUELING. THE PAX WERE BOARDED AND THE PAPERWORK WAS DONE. THE FLT ATTENDANT HANDED OUT PAPERWORK AND ATTEMPTED TO CLOSE THE DOOR, WHILE FUELER WAS PUMPING FUEL IN THE R WING. SHE HAD TROUBLE AND MADE SEVERAL NOISY ATTEMPTS TO CLOSE DOOR, WHILE I TRIED TO GET HER ATTN TO LEAVE IT OPEN UNTIL THE REFUELING WAS COMPLETE AND THE TRUCK PULLED AWAY. SHE FINALLY GOT IT TO CLOSE AND LATCH AND I FINALLY GOT HER ATTN JUST AS A RAMPER BEGAN TO UNLATCH THE DOOR. THE TOTAL EVENT TOOK APPROX 1 MIN BEFORE THE DOOR WAS OPENED AS REQUIRED.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.