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Pilot report, CL65. Boarding in hebron, ky. Passenger verbally abused cabin attendant, continued en route, deplaning. Passenger given warning card.
| Attributes | |
| ACN | 487345 |
| Time | |
| Date | 200010 |
| Day | Tue |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| State Reference | KY |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | Regional Jet CL65, Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : multi engine pilot : atp |
| Experience | flight time last 90 days : 210 flight time total : 3500 flight time type : 800 |
| ASRS Report | 487345 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : company policies |
| Independent Detector | other flight crewa other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
As passenger boarded the flight, a man, looking to be a business traveler in his mid 50's, made remarks to the flight attendant. As boarding continued, he continued his remarks. She gave him a warning card for his actions. As flight was en route, his actions continued and he began using profanity. He was not served any alcohol and did not smell of alcohol. He made more comments to the flight attendant while deplaning. The general public needs to be educated about proper conduct and manners when traveling. Callback conversation with reporter revealed the following information: the reporter stated that the man was mad about a delay and took it out on the flight attendant. He was mad en route because there was no meal service. He started using such loud profanity in-flight that the other passenger became quite embarrassed and uncomfortable. The captain had no direct dealing with him.
Original NASA ASRS Text
Title: PLT RPT, CL65. BOARDING IN HEBRON, KY. PAX VERBALLY ABUSED CABIN ATTENDANT, CONTINUED ENRTE, DEPLANING. PAX GIVEN WARNING CARD.
Narrative: AS PAX BOARDED THE FLT, A MAN, LOOKING TO BE A BUSINESS TRAVELER IN HIS MID 50'S, MADE REMARKS TO THE FLT ATTENDANT. AS BOARDING CONTINUED, HE CONTINUED HIS REMARKS. SHE GAVE HIM A WARNING CARD FOR HIS ACTIONS. AS FLT WAS ENRTE, HIS ACTIONS CONTINUED AND HE BEGAN USING PROFANITY. HE WAS NOT SERVED ANY ALCOHOL AND DID NOT SMELL OF ALCOHOL. HE MADE MORE COMMENTS TO THE FLT ATTENDANT WHILE DEPLANING. THE GENERAL PUBLIC NEEDS TO BE EDUCATED ABOUT PROPER CONDUCT AND MANNERS WHEN TRAVELING. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE MAN WAS MAD ABOUT A DELAY AND TOOK IT OUT ON THE FLT ATTENDANT. HE WAS MAD ENRTE BECAUSE THERE WAS NO MEAL SVC. HE STARTED USING SUCH LOUD PROFANITY INFLT THAT THE OTHER PAX BECAME QUITE EMBARRASSED AND UNCOMFORTABLE. THE CAPT HAD NO DIRECT DEALING WITH HIM.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.