Cabin attendant report, B767-300, jfk-sfo. 2 passenger smoked in lavatory, discarded cigarettes in trash. Verbally assaulted purser. Captain diverted to slc. Police removed passenger.

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Attributes
ACN	494298
Time
Date	200011
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zlc.artcc
State Reference	UT
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zlc.artcc
Operator	common carrier : air carrier
Make Model Name	B767-300 and 300 ER
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 5 flight attendant time total : 3 flight attendant time type : 1
ASRS Report	494298
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct non adherence : company policies non adherence : published procedure non adherence : far other anomaly
Independent Detector	other other : cab #1
Resolutory Action	flight crew : diverted to another airport flight crew : landed as precaution
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Some passenger witnessed 2 passenger (from row X, seats a/B) come out of a lavatory and noticed smoke. The witnesses told a flight attendant, who found 2 cigarettes in the trash in the lavatory. The purser went to talk to the passenger in row X seats a/B and they became violent and out of control. Then I was informed that we were landing the plane in slc. I was not directly involved. Callback conversation with reporter revealed the following information: the reporter stated that she was in the business class galley behind a curtain when all of this transpired. The male flight attendant that she was working with went back to help the purser. She believes that the people started to come out of their seats and lunge at the purser, when the male flight attendant arrived. The captain made an announcement about landing in slc, well after the descent had started, and stated it was to take some problem passenger off. The rest of the passenger didn't seem apprehensive about it. The police and fbi met the flight in slc and escorted the people off.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, B767-300, JFK-SFO. 2 PAX SMOKED IN LAVATORY, DISCARDED CIGARETTES IN TRASH. VERBALLY ASSAULTED PURSER. CAPT DIVERTED TO SLC. POLICE REMOVED PAX.

Narrative: SOME PAX WITNESSED 2 PAX (FROM ROW X, SEATS A/B) COME OUT OF A LAVATORY AND NOTICED SMOKE. THE WITNESSES TOLD A FLT ATTENDANT, WHO FOUND 2 CIGARETTES IN THE TRASH IN THE LAVATORY. THE PURSER WENT TO TALK TO THE PAX IN ROW X SEATS A/B AND THEY BECAME VIOLENT AND OUT OF CTL. THEN I WAS INFORMED THAT WE WERE LNDG THE PLANE IN SLC. I WAS NOT DIRECTLY INVOLVED. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT SHE WAS IN THE BUSINESS CLASS GALLEY BEHIND A CURTAIN WHEN ALL OF THIS TRANSPIRED. THE MALE FLT ATTENDANT THAT SHE WAS WORKING WITH WENT BACK TO HELP THE PURSER. SHE BELIEVES THAT THE PEOPLE STARTED TO COME OUT OF THEIR SEATS AND LUNGE AT THE PURSER, WHEN THE MALE FLT ATTENDANT ARRIVED. THE CAPT MADE AN ANNOUNCEMENT ABOUT LNDG IN SLC, WELL AFTER THE DSCNT HAD STARTED, AND STATED IT WAS TO TAKE SOME PROB PAX OFF. THE REST OF THE PAX DIDN'T SEEM APPREHENSIVE ABOUT IT. THE POLICE AND FBI MET THE FLT IN SLC AND ESCORTED THE PEOPLE OFF.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.