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Cabin attendant report, B767-300, gru-mia. Alleged passenger misconduct with cabin attendants #2 and #4. Passenger wanted captain's name.
| Attributes | |
| ACN | 495070 |
| Time | |
| Date | 200012 |
| Day | Sun |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : sbbs.artcc |
| State Reference | FO |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : sbbs.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 8 flight attendant time total : 10 flight attendant time type : 80 |
| ASRS Report | 495070 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct |
| Independent Detector | other other : cab #1 |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Passenger Human Performance Cabin Crew Human Performance |
Narrative:
I really didn't have much to do or was involved in this situation. Apparently, a passenger was having some issues with flight attendants #4 and #1. The only question I was asked by the passenger was if I knew the captain's name, and I answered him that I didn't know it because of the fact that we changed our cockpit so often that is was hard for me to remember them all. The passenger seemed very calm and in control of himself -- at least, as far as I was concerned. I don't recall seeing the passenger having any confrontations with any flight attendants working in the coach cabin that evening.
Original NASA ASRS Text
Title: CABIN ATTENDANT RPT, B767-300, GRU-MIA. ALLEGED PAX MISCONDUCT WITH CABIN ATTENDANTS #2 AND #4. PAX WANTED CAPT'S NAME.
Narrative: I REALLY DIDN'T HAVE MUCH TO DO OR WAS INVOLVED IN THIS SIT. APPARENTLY, A PAX WAS HAVING SOME ISSUES WITH FLT ATTENDANTS #4 AND #1. THE ONLY QUESTION I WAS ASKED BY THE PAX WAS IF I KNEW THE CAPT'S NAME, AND I ANSWERED HIM THAT I DIDN'T KNOW IT BECAUSE OF THE FACT THAT WE CHANGED OUR COCKPIT SO OFTEN THAT IS WAS HARD FOR ME TO REMEMBER THEM ALL. THE PAX SEEMED VERY CALM AND IN CTL OF HIMSELF -- AT LEAST, AS FAR AS I WAS CONCERNED. I DON'T RECALL SEEING THE PAX HAVING ANY CONFRONTATIONS WITH ANY FLT ATTENDANTS WORKING IN THE COACH CABIN THAT EVENING.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.