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Boarding procedure, intoxicated woman drinking from own bottle, pushed cabin attendant #9 with gum-covered bottle, messing up uniform.
| Attributes | |
| ACN | 495833 |
| Time | |
| Date | 200012 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : sfo.airport |
| State Reference | CA |
| Altitude | agl bound lower : 0 agl bound upper : 0 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : preflight ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 10 flight attendant time total : 10 flight attendant time type : 80 |
| ASRS Report | 495833 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : published procedure non adherence : far non adherence : company policies |
| Independent Detector | other other : cab 2 |
| Resolutory Action | other |
| Consequence | Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Flight attendant #9 came up to me wanting a passenger removed from aircraft due to drinking her own alcohol. Passenger pushed flight attendant with bottle and got gum on her uniform and in her hair. She went (flight attendant #9) to captain. When he called the agents and supervisors, police arrived and had to remove passenger.
Original NASA ASRS Text
Title: BOARDING PROC, INTOXICATED WOMAN DRINKING FROM OWN BOTTLE, PUSHED CABIN ATTENDANT #9 WITH GUM-COVERED BOTTLE, MESSING UP UNIFORM.
Narrative: FLT ATTENDANT #9 CAME UP TO ME WANTING A PAX REMOVED FROM ACFT DUE TO DRINKING HER OWN ALCOHOL. PAX PUSHED FLT ATTENDANT WITH BOTTLE AND GOT GUM ON HER UNIFORM AND IN HER HAIR. SHE WENT (FLT ATTENDANT #9) TO CAPT. WHEN HE CALLED THE AGENTS AND SUPVRS, POLICE ARRIVED AND HAD TO REMOVE PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.