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ZHU controller unable to effect interfacility coordination with expected sector, but through another unrelated control sector. Call line and dedicated lines incorrectly idented.
| Attributes | |
| ACN | 496314 |
| Time | |
| Date | 200012 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | navaid : cme.vortac |
| State Reference | NM |
| Altitude | msl single value : 35000 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zhu.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B757-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Route In Use | enroute airway : j65.airway |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | government : faa |
| Function | controller : radar |
| Qualification | controller : radar |
| Experience | controller radar : 8 |
| ASRS Report | 496314 |
| Person 2 | |
| Affiliation | government : faa |
| Function | controller : radar |
| Qualification | controller : radar |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | ATC Facility |
| Primary Problem | ATC Facility |
| Situations | |
| ATC Facility | communication equipment : zhu.artcc procedure or policy : zhu.artcc |
Narrative:
An aircraft was handed off by me to ZAB and then I needed to coordinate additional information on the aircraft. I was unable to get anyone to answer the shout line. I then seized a dial line and attempted to call the controller. The dial numbers on the overhead chart were not accurate. After 3 calls, the controller I talked to was nowhere near the controller I needed to talk to. This is our first backup if the shout lines do not work. We need accurate dial numbers for all adjacent controllers. Callback conversation with reporter revealed the following information: reporter advised that management had conducted a communication system evaluation and advised that the phone/telephone company landline circuits were corrected. The controller had not checked out all corrections, but the ones he had were correct and terminated at their intended control position at ZHU.
Original NASA ASRS Text
Title: ZHU CTLR UNABLE TO EFFECT INTERFAC COORD WITH EXPECTED SECTOR, BUT THROUGH ANOTHER UNRELATED CTL SECTOR. CALL LINE AND DEDICATED LINES INCORRECTLY IDENTED.
Narrative: AN ACFT WAS HANDED OFF BY ME TO ZAB AND THEN I NEEDED TO COORDINATE ADDITIONAL INFO ON THE ACFT. I WAS UNABLE TO GET ANYONE TO ANSWER THE SHOUT LINE. I THEN SEIZED A DIAL LINE AND ATTEMPTED TO CALL THE CTLR. THE DIAL NUMBERS ON THE OVERHEAD CHART WERE NOT ACCURATE. AFTER 3 CALLS, THE CTLR I TALKED TO WAS NOWHERE NEAR THE CTLR I NEEDED TO TALK TO. THIS IS OUR FIRST BACKUP IF THE SHOUT LINES DO NOT WORK. WE NEED ACCURATE DIAL NUMBERS FOR ALL ADJACENT CTLRS. CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: RPTR ADVISED THAT MGMNT HAD CONDUCTED A COM SYS EVALUATION AND ADVISED THAT THE PHONE/TELCO LANDLINE CIRCUITS WERE CORRECTED. THE CTLR HAD NOT CHKED OUT ALL CORRECTIONS, BUT THE ONES HE HAD WERE CORRECT AND TERMINATED AT THEIR INTENDED CTL POS AT ZHU.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.