Cabin attendant report, S80, den-sjc. Woman tried to buy ticket with no identify. Airline refused, p...

Attributes
ACN	497455
Time
Date	200012
Day	Thu
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : den.airport
State Reference	CO
Altitude	agl bound lower : 0 agl bound upper : 0
Environment
Weather Elements	other
Light	Dawn
Aircraft 1
Controlling Facilities	military facility : orf.milfac
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground : preflight
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 5
Experience	flight attendant time airline total : 1.5 flight attendant time total : 1.5 flight attendant time type : 85
ASRS Report	497455
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : instrument pilot : multi engine pilot : commercial
Events
Anomaly	cabin event : passenger misconduct cabin event other non adherence : far
Independent Detector	other other : cab #1
Resolutory Action	other
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

I was standing near the entry area when passenger were boarding. A gate agent came onto the aircraft and said to a lady, 'miss, you don't have a boarding pass.' the lady walked onto the aircraft without a boarding pass. She (a lady) sat on xa (main cabin) and wouldn't leave (deplane). The #2 flight attendant and first officer stayed with her and kept an eye on her. The gate agent called security. A medical person checked her, and he said 'it is ok for the police to remove her from the aircraft.' the police escorted her off the aircraft. We had to stop boarding. The flight was delayed 15 mins, without further incident. (It took more than 10 mins till security arrived. We were wondering if they were on the way.) callback conversation with reporter revealed the following information: the reporter stated that the young woman had tried to buy a 1-WAY ticket to san jose, but she had no identify or credit cards, so the airline refused to let her buy a ticket. She then proceeded to sneak on. When she was seated, she pretended that she had fainted, and that's why the paramedics were called before the police. The agents stopped the boarding process until the police removed her. The reason that the first officer was keeping an eye on her was because the situation seemed threatening. The captain hadn't arrived yet. The police took her off, after the paramedics examined her.

Original NASA ASRS Text

Title: CABIN ATTENDANT RPT, S80, DEN-SJC. WOMAN TRIED TO BUY TICKET WITH NO IDENT. AIRLINE REFUSED, PAX SNUCK ON PLANE, PRETENDED TO HAVE FAINTED. POLICE REMOVED HER.

Narrative: I WAS STANDING NEAR THE ENTRY AREA WHEN PAX WERE BOARDING. A GATE AGENT CAME ONTO THE ACFT AND SAID TO A LADY, 'MISS, YOU DON'T HAVE A BOARDING PASS.' THE LADY WALKED ONTO THE ACFT WITHOUT A BOARDING PASS. SHE (A LADY) SAT ON XA (MAIN CABIN) AND WOULDN'T LEAVE (DEPLANE). THE #2 FLT ATTENDANT AND FO STAYED WITH HER AND KEPT AN EYE ON HER. THE GATE AGENT CALLED SECURITY. A MEDICAL PERSON CHKED HER, AND HE SAID 'IT IS OK FOR THE POLICE TO REMOVE HER FROM THE ACFT.' THE POLICE ESCORTED HER OFF THE ACFT. WE HAD TO STOP BOARDING. THE FLT WAS DELAYED 15 MINS, WITHOUT FURTHER INCIDENT. (IT TOOK MORE THAN 10 MINS TILL SECURITY ARRIVED. WE WERE WONDERING IF THEY WERE ON THE WAY.) CALLBACK CONVERSATION WITH RPTR REVEALED THE FOLLOWING INFO: THE RPTR STATED THAT THE YOUNG WOMAN HAD TRIED TO BUY A 1-WAY TICKET TO SAN JOSE, BUT SHE HAD NO IDENT OR CREDIT CARDS, SO THE AIRLINE REFUSED TO LET HER BUY A TICKET. SHE THEN PROCEEDED TO SNEAK ON. WHEN SHE WAS SEATED, SHE PRETENDED THAT SHE HAD FAINTED, AND THAT'S WHY THE PARAMEDICS WERE CALLED BEFORE THE POLICE. THE AGENTS STOPPED THE BOARDING PROCESS UNTIL THE POLICE REMOVED HER. THE REASON THAT THE FO WAS KEEPING AN EYE ON HER WAS BECAUSE THE SIT SEEMED THREATENING. THE CAPT HADN'T ARRIVED YET. THE POLICE TOOK HER OFF, AFTER THE PARAMEDICS EXAMINED HER.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

Cabin attendant report, S80, den-sjc. Woman tried to buy ticket with no identify. Airline refused, passenger snuck on plane, pretended to have fainted. Police removed her.