DC10. Captain had a mentally retarded passenger removed before flight at sea.

Attributes
ACN	497481
Time
Date	200101
Day	Wed
Local Time Of Day	0601 To 1200
Place
Locale Reference	airport : sea.airport
State Reference	WA
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	DC-10 40
Operating Under FAR Part	Part 121
Flight Phase	ground : parked ground other : at gate
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : flight engineer pilot : cfi pilot : atp
Experience	flight time last 90 days : 210 flight time total : 15000 flight time type : 3000
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : commercial pilot : instrument pilot : multi engine
Events
Anomaly	non adherence : published procedure non adherence : company policies non adherence : far
Independent Detector	other flight crewa
Resolutory Action	other
Consequence	other
Supplementary
Problem Areas	Company Passenger Human Performance
Primary Problem	Company

Narrative:

Unaccompanied mentally retarded 40 yr old male passenger was removed from the plane after boarding due to his being unable to buckle or unbuckle his seatbelt or follow any crew instructions or understand the crew's briefing of emergency exits. Once the decision to remove the passenger was made, the company manager/complaint resolution officer wouldn't comply with the crew order to take the passenger off the plane. I was the captain and had to argue with this manager/complaint resolution officer to follow my instructions. This manager/complaint resolution officer was unreasonable and in defiance of my captain's authority/authorized. He intimidated and offended my cabin crew and caused me extra problems and time during a preflight period that was already running late. Passenger was eventually removed upon my insistence.

Original NASA ASRS Text

Title: DC10. CAPT HAD A MENTALLY RETARDED PAX REMOVED BEFORE FLT AT SEA.

Narrative: UNACCOMPANIED MENTALLY RETARDED 40 YR OLD MALE PAX WAS REMOVED FROM THE PLANE AFTER BOARDING DUE TO HIS BEING UNABLE TO BUCKLE OR UNBUCKLE HIS SEATBELT OR FOLLOW ANY CREW INSTRUCTIONS OR UNDERSTAND THE CREW'S BRIEFING OF EMER EXITS. ONCE THE DECISION TO REMOVE THE PAX WAS MADE, THE COMPANY MGR/COMPLAINT RESOLUTION OFFICER WOULDN'T COMPLY WITH THE CREW ORDER TO TAKE THE PAX OFF THE PLANE. I WAS THE CAPT AND HAD TO ARGUE WITH THIS MGR/COMPLAINT RESOLUTION OFFICER TO FOLLOW MY INSTRUCTIONS. THIS MGR/COMPLAINT RESOLUTION OFFICER WAS UNREASONABLE AND IN DEFIANCE OF MY CAPT'S AUTH. HE INTIMIDATED AND OFFENDED MY CABIN CREW AND CAUSED ME EXTRA PROBS AND TIME DURING A PREFLT PERIOD THAT WAS ALREADY RUNNING LATE. PAX WAS EVENTUALLY REMOVED UPON MY INSISTENCE.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.