B767 cabin crew had passenger misconduct on lax-jfk flight.

Attributes
ACN	505420
Time
Date	200103
Day	Tue
Local Time Of Day	1801 To 2400
Place
Locale Reference	atc facility : zla.artcc
State Reference	CA
Environment
Light	Night
Aircraft 1
Controlling Facilities	artcc : zla.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	climbout : vacating altitude
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 13 flight attendant time total : 13
ASRS Report	505420
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct other anomaly other
Independent Detector	other other : 1
Resolutory Action	none taken : detected after the fact other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Young woman passenger loud, using profanity, climbing on passenger seats, disrupting passenger around her. Constantly nagged us for alcohol. We cut her off. She started crying then went into bathroom and smoked a cigarette. We gave her a warning. She threw the warning paper at the purser's head. We tried everything to calm her down. She was beyond reasoning.

Original NASA ASRS Text

Title: B767 CABIN CREW HAD PAX MISCONDUCT ON LAX-JFK FLT.

Narrative: YOUNG WOMAN PAX LOUD, USING PROFANITY, CLBING ON PAX SEATS, DISRUPTING PAX AROUND HER. CONSTANTLY NAGGED US FOR ALCOHOL. WE CUT HER OFF. SHE STARTED CRYING THEN WENT INTO BATHROOM AND SMOKED A CIGARETTE. WE GAVE HER A WARNING. SHE THREW THE WARNING PAPER AT THE PURSER'S HEAD. WE TRIED EVERYTHING TO CALM HER DOWN. SHE WAS BEYOND REASONING.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.