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Dealing with ground personnel provides the distraction that causes a crew to miss a changed routing provided by their dispatcher. The result is a track deviation that is noted by ATC.
| Attributes | |
| ACN | 509310 |
| Time | |
| Date | 200104 |
| Day | Sun |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : dtw.airport |
| State Reference | MI |
| Altitude | agl single value : 0 |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Series (DC-9-80) Undifferentiated or Other Model |
| Flight Phase | ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 270 flight time total : 7000 flight time type : 3000 |
| ASRS Report | 509310 |
| Events | |
| Anomaly | non adherence : clearance other spatial deviation |
| Resolutory Action | controller : issued new clearance |
| Supplementary | |
| Problem Areas | Company Flight Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
| Air Traffic Incident | Pilot Deviation |
Narrative:
Company dispatcher had changed company standard route from dtw to myr to a new route. During my cockpit preflight procedures, a new hire gate agent handed me a passenger and load manifest that did not correspond to the passenger or bags that were on the aircraft. I asked the gate agent why the numbers were so off from what we had on the aircraft. She said she was new and did not know how to fill out the paperwork for the load manifest. I then had to request another ramp agent to find the true numbers of passenger and bags. This caused me to miss the new routing on the flight release. ATC noticed that I had made a wrong turn and question my filed route. The controller asked if dtw clearance delivery cleared me as filed. I said yes. ATC reclred me to the original route that was on flight release.
Original NASA ASRS Text
Title: DEALING WITH GND PERSONNEL PROVIDES THE DISTR THAT CAUSES A CREW TO MISS A CHANGED ROUTING PROVIDED BY THEIR DISPATCHER. THE RESULT IS A TRACK DEV THAT IS NOTED BY ATC.
Narrative: COMPANY DISPATCHER HAD CHANGED COMPANY STANDARD RTE FROM DTW TO MYR TO A NEW RTE. DURING MY COCKPIT PREFLT PROCS, A NEW HIRE GATE AGENT HANDED ME A PAX AND LOAD MANIFEST THAT DID NOT CORRESPOND TO THE PAX OR BAGS THAT WERE ON THE ACFT. I ASKED THE GATE AGENT WHY THE NUMBERS WERE SO OFF FROM WHAT WE HAD ON THE ACFT. SHE SAID SHE WAS NEW AND DID NOT KNOW HOW TO FILL OUT THE PAPERWORK FOR THE LOAD MANIFEST. I THEN HAD TO REQUEST ANOTHER RAMP AGENT TO FIND THE TRUE NUMBERS OF PAX AND BAGS. THIS CAUSED ME TO MISS THE NEW ROUTING ON THE FLT RELEASE. ATC NOTICED THAT I HAD MADE A WRONG TURN AND QUESTION MY FILED RTE. THE CTLR ASKED IF DTW CLRNC DELIVERY CLRED ME AS FILED. I SAID YES. ATC RECLRED ME TO THE ORIGINAL RTE THAT WAS ON FLT RELEASE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.