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A B767-200 cabin attendant reports that with long duty time and mechanical flight delays cabin attendants do not have crew rest seats.
| Attributes | |
| ACN | 521765 |
| Time | |
| Date | 200108 |
| Day | Mon |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : jfk.airport |
| State Reference | NY |
| Environment | |
| Flight Conditions | VMC |
| Aircraft 1 | |
| Controlling Facilities | artcc : zny.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-200 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level ground : parked |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 2 |
| Experience | flight attendant time airline total : 31 flight attendant time total : 31 flight attendant time type : 100 |
| ASRS Report | 521765 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain |
| Qualification | pilot : atp |
| Events | |
| Anomaly | aircraft equipment problem : less severe cabin event other |
| Independent Detector | other other : person 1 |
| Resolutory Action | none taken : unable |
| Consequence | other |
| Supplementary | |
| Problem Areas | Company Environmental Factor Cabin Crew Human Performance |
| Primary Problem | Company |
Narrative:
Purser came to business class and asked us to come to the galley (position 78 and 4) and explained the cockpit had various inoperative instruments and we would continue to jfk to have the problem evaluated. A very important safety issue that did arise because of this unscheduled landing, delay, etc, was flight attendant crew rest seats. Because of less than an 8 hour flight time, ord to gla, all seats plus crew seats were sold. A late night departure, XA00 flight time to jfk, delay to fix the aircraft, flight time jfk to gla, made for an extremely long night and over 8 hours of flight time. On landing, all crew had been up for at least 24 hours and were exhausted. In business class we sat on plastic inserts to rest, or try to. Lack of proper rest space, in such a situation, is quite unsafe. One cannot be 100% in an emergency situation. This is a continuous problem with air carrier X concerning proper crew rest.
Original NASA ASRS Text
Title: A B767-200 CABIN ATTENDANT RPTS THAT WITH LONG DUTY TIME AND MECHANICAL FLT DELAYS CABIN ATTENDANTS DO NOT HAVE CREW REST SEATS.
Narrative: PURSER CAME TO BUSINESS CLASS AND ASKED US TO COME TO THE GALLEY (POS 78 AND 4) AND EXPLAINED THE COCKPIT HAD VARIOUS INOP INSTS AND WE WOULD CONTINUE TO JFK TO HAVE THE PROB EVALUATED. A VERY IMPORTANT SAFETY ISSUE THAT DID ARISE BECAUSE OF THIS UNSCHEDULED LNDG, DELAY, ETC, WAS FLT ATTENDANT CREW REST SEATS. BECAUSE OF LESS THAN AN 8 HR FLT TIME, ORD TO GLA, ALL SEATS PLUS CREW SEATS WERE SOLD. A LATE NIGHT DEP, XA00 FLT TIME TO JFK, DELAY TO FIX THE ACFT, FLT TIME JFK TO GLA, MADE FOR AN EXTREMELY LONG NIGHT AND OVER 8 HRS OF FLT TIME. ON LNDG, ALL CREW HAD BEEN UP FOR AT LEAST 24 HRS AND WERE EXHAUSTED. IN BUSINESS CLASS WE SAT ON PLASTIC INSERTS TO REST, OR TRY TO. LACK OF PROPER REST SPACE, IN SUCH A SIT, IS QUITE UNSAFE. ONE CANNOT BE 100% IN AN EMER SIT. THIS IS A CONTINUOUS PROB WITH ACR X CONCERNING PROPER CREW REST.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.