B757-200 crew had a passenger that insisted on holding an overage child on his lap.

Attributes
ACN	524965
Time
Date	200108
Day	Thu
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : ogg.airport
State Reference	HI
Altitude	agl single value : 0
Environment
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 7
Experience	flight attendant time airline total : 16 flight attendant time total : 21 flight attendant time type : 90
ASRS Report	524965
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct other anomaly other
Independent Detector	other other : 1-2
Resolutory Action	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger purchased 4 first class seats and one coach seat. He and his wife and two small daughters sat up front and teenage son sat in coach. Before closing aircraft door for departure the father moved son to a first class seat and put his 3 year old daughter on his lap, the aisle flight attendant informed me what happened and I went and told the father that the son must go back to coach and he must put his daughter in the first class seat (he purchased) for takeoff and landing. He refused and said his daughter would stay on his lap. He said he would get off the aircraft if we didn't let his daughter stay on his lap and his son in her seat. Children over 2 yrs must be in their own seat for takeoff and land. He wouldn't cooperate, so we re opened the aircraft door and hd him and his family removed. Suggestion: all children should be in their own seats with child restraint seats.

Original NASA ASRS Text

Title: B757-200 CREW HAD A PAX THAT INSISTED ON HOLDING AN OVERAGE CHILD ON HIS LAP.

Narrative: PAX PURCHASED 4 FIRST CLASS SEATS AND ONE COACH SEAT. HE AND HIS WIFE AND TWO SMALL DAUGHTERS SAT UP FRONT AND TEENAGE SON SAT IN COACH. BEFORE CLOSING ACFT DOOR FOR DEP THE FATHER MOVED SON TO A FIRST CLASS SEAT AND PUT HIS 3 YEAR OLD DAUGHTER ON HIS LAP, THE AISLE FLT ATTENDANT INFORMED ME WHAT HAPPENED AND I WENT AND TOLD THE FATHER THAT THE SON MUST GO BACK TO COACH AND HE MUST PUT HIS DAUGHTER IN THE FIRST CLASS SEAT (HE PURCHASED) FOR TKOF AND LNDG. HE REFUSED AND SAID HIS DAUGHTER WOULD STAY ON HIS LAP. HE SAID HE WOULD GET OFF THE ACFT IF WE DIDN'T LET HIS DAUGHTER STAY ON HIS LAP AND HIS SON IN HER SEAT. CHILDREN OVER 2 YRS MUST BE IN THEIR OWN SEAT FOR TKOF AND LAND. HE WOULDN'T COOPERATE, SO WE RE OPENED THE ACFT DOOR AND HD HIM AND HIS FAMILY REMOVED. SUGGESTION: ALL CHILDREN SHOULD BE IN THEIR OWN SEATS WITH CHILD RESTRAINT SEATS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.