B757 passenger became loud and mean when talking to one of the flight attendants from sfo to hnl res...

Attributes
ACN	531301
Time
Date	200111
Day	Sat
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zhn.artcc
State Reference	HI
Environment
Flight Conditions	VMC
Weather Elements	Turbulence
Aircraft 1
Controlling Facilities	artcc : zhn.artcc tower : san.tower
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Experience	flight attendant time airline total : 32 flight attendant time total : 32
ASRS Report	531301
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct
Independent Detector	other other : 1
Consequence	faa : investigated other other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

During a very turbulent part of flight sfo-hnl, passenger X seated xyz rang call light. When I approached him I asked what could I do for him. He said 'take my trash.' when I reached to seat where there were cans, glasses, he grabbed the can and gave me his emergency card, magazine and some newspaper. I asked him if there was any more, or was this it? He said no. When I came past his seat for 'seatbelt check' and get cabin items (trash), he stopped me and told me 'you flight attendants are (I can't remember term he used, but like 'princesses') and on my last flight I did not get a can of soda, and I am a frequent flier and travel [several] mi. He became loud, louder, meaner and scared me to the core. His face was red. I had to leave his tyrant raging behavior because I was sobbing. I could not stop sobbing and could not go in the aisle. He wanted my name. He told the flight attendants he needed to speak to someone in charge. The purser gave him her card with the flight number, date, base and told him that a manager would talk with him in hnl. When the other passenger saw how he was acting, they expressed concern and offered names as a witness to his inappropriate behavior. One passenger was at xya and xyb. When the flight arrived, FAA, manager, hnl security and police were at jetbridge to get my statement and speak to him. When the purser told him the manager was there, he continued walking away and up the jetbridge towards the terminal. I found out after my encounter with him that flight attendant #2 had 2 or 3 conversations with him about complaints on other flts he had been on. He was complaining before he gave her his boarding pass in sfo at XA00. He was traveling with his wife and a young girl (daughter?). The flight was turbulent. Seatbelt sign was on. There was not a movie showing, no headsets. Air carrier manager took my report and flight attendants #2's report. His behavior was irrational and interfered, disrupted the flight.

Original NASA ASRS Text

Title: B757 PAX BECAME LOUD AND MEAN WHEN TALKING TO ONE OF THE FLT ATTENDANTS FROM SFO TO HNL RESULTING IN SCARING HER AND PREVENTING HER FROM ACCOMPLISHING HER DUTIES AS SHE BEGAN TO CRY UNCTLABLY. THE FLT WAS MET BY COMPANY CUSTOMER SVC REPRESENTATIVE AND FAA SECURITY PERSON.

Narrative: DURING A VERY TURBULENT PART OF FLT SFO-HNL, PAX X SEATED XYZ RANG CALL LIGHT. WHEN I APCHED HIM I ASKED WHAT COULD I DO FOR HIM. HE SAID 'TAKE MY TRASH.' WHEN I REACHED TO SEAT WHERE THERE WERE CANS, GLASSES, HE GRABBED THE CAN AND GAVE ME HIS EMER CARD, MAGAZINE AND SOME NEWSPAPER. I ASKED HIM IF THERE WAS ANY MORE, OR WAS THIS IT? HE SAID NO. WHEN I CAME PAST HIS SEAT FOR 'SEATBELT CHK' AND GET CABIN ITEMS (TRASH), HE STOPPED ME AND TOLD ME 'YOU FLT ATTENDANTS ARE (I CAN'T REMEMBER TERM HE USED, BUT LIKE 'PRINCESSES') AND ON MY LAST FLT I DID NOT GET A CAN OF SODA, AND I AM A FREQUENT FLIER AND TRAVEL [SEVERAL] MI. HE BECAME LOUD, LOUDER, MEANER AND SCARED ME TO THE CORE. HIS FACE WAS RED. I HAD TO LEAVE HIS TYRANT RAGING BEHAVIOR BECAUSE I WAS SOBBING. I COULD NOT STOP SOBBING AND COULD NOT GO IN THE AISLE. HE WANTED MY NAME. HE TOLD THE FLT ATTENDANTS HE NEEDED TO SPEAK TO SOMEONE IN CHARGE. THE PURSER GAVE HIM HER CARD WITH THE FLT NUMBER, DATE, BASE AND TOLD HIM THAT A MGR WOULD TALK WITH HIM IN HNL. WHEN THE OTHER PAX SAW HOW HE WAS ACTING, THEY EXPRESSED CONCERN AND OFFERED NAMES AS A WITNESS TO HIS INAPPROPRIATE BEHAVIOR. ONE PAX WAS AT XYA AND XYB. WHEN THE FLT ARRIVED, FAA, MGR, HNL SECURITY AND POLICE WERE AT JETBRIDGE TO GET MY STATEMENT AND SPEAK TO HIM. WHEN THE PURSER TOLD HIM THE MGR WAS THERE, HE CONTINUED WALKING AWAY AND UP THE JETBRIDGE TOWARDS THE TERMINAL. I FOUND OUT AFTER MY ENCOUNTER WITH HIM THAT FLT ATTENDANT #2 HAD 2 OR 3 CONVERSATIONS WITH HIM ABOUT COMPLAINTS ON OTHER FLTS HE HAD BEEN ON. HE WAS COMPLAINING BEFORE HE GAVE HER HIS BOARDING PASS IN SFO AT XA00. HE WAS TRAVELING WITH HIS WIFE AND A YOUNG GIRL (DAUGHTER?). THE FLT WAS TURBULENT. SEATBELT SIGN WAS ON. THERE WAS NOT A MOVIE SHOWING, NO HEADSETS. ACR MGR TOOK MY RPT AND FLT ATTENDANTS #2'S RPT. HIS BEHAVIOR WAS IRRATIONAL AND INTERFERED, DISRUPTED THE FLT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

B757 passenger became loud and mean when talking to one of the flight attendants from sfo to hnl resulting in scaring her and preventing her from accomplishing her duties as she began to cry unctlably. The flight was met by company customer service representative and FAA security person.