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A flight attendant report on a passenger on board an international flight to mia who threw a hot, unsatisfactory [to her] meal selection at another flight attendant, and in the process, smeared 4 passenger with the loose, hot food.
| Attributes | |
| ACN | 534195 |
| Time | |
| Date | 200112 |
| Day | Thu |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : egtt.airport |
| State Reference | FO |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : egtt.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Experience | flight attendant time airline total : 15 flight attendant time total : 19 flight attendant time type : 65 |
| ASRS Report | 534195 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger misconduct non adherence : far |
| Independent Detector | other other : cab 1 and 2 |
| Consequence | faa : investigated other Other |
| Supplementary | |
| Problem Areas | Company Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger said she ordered a special meal. I told her I was sorry, but I did not have the meal. I showed her the special meal list, offered what I did have. She was mad and yelling. I got the galley flight attendant to come out and talk to her. He gave her a different special meal (unclaimed). She threw it at him. It was hot. It was all over the flight attendant and 3 or 4 passenger. Passenger started shouting for me to tie her up. The galley flight attendant went up to the cockpit to tell the captain. The police and fbi met the aircraft in miami. She was still on the aircraft with the police and fbi and witnesses when I finished and I left.
Original NASA ASRS Text
Title: A FLT ATTENDANT RPT ON A PAX ON BOARD AN INTL FLT TO MIA WHO THREW A HOT, UNSATISFACTORY [TO HER] MEAL SELECTION AT ANOTHER FLT ATTENDANT, AND IN THE PROCESS, SMEARED 4 PAX WITH THE LOOSE, HOT FOOD.
Narrative: A PAX SAID SHE ORDERED A SPECIAL MEAL. I TOLD HER I WAS SORRY, BUT I DID NOT HAVE THE MEAL. I SHOWED HER THE SPECIAL MEAL LIST, OFFERED WHAT I DID HAVE. SHE WAS MAD AND YELLING. I GOT THE GALLEY FLT ATTENDANT TO COME OUT AND TALK TO HER. HE GAVE HER A DIFFERENT SPECIAL MEAL (UNCLAIMED). SHE THREW IT AT HIM. IT WAS HOT. IT WAS ALL OVER THE FLT ATTENDANT AND 3 OR 4 PAX. PAX STARTED SHOUTING FOR ME TO TIE HER UP. THE GALLEY FLT ATTENDANT WENT UP TO THE COCKPIT TO TELL THE CAPT. THE POLICE AND FBI MET THE ACFT IN MIAMI. SHE WAS STILL ON THE ACFT WITH THE POLICE AND FBI AND WITNESSES WHEN I FINISHED AND I LEFT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.