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B777 pushback with one passenger out of seat and during passenger briefing, interruption by an FAA inspector passenger complaining that briefing volume was insufficient to hear briefing.
| Attributes | |
| ACN | 536658 |
| Time | |
| Date | 200201 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | airport : zzz.airport |
| State Reference | US |
| Aircraft 1 | |
| Controlling Facilities | tower : zzz.tower tower : mei.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : pushback ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 536658 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | non adherence : published procedure |
| Independent Detector | other other : 5 |
| Resolutory Action | none taken : anomaly accepted none taken : unable |
| Consequence | faa : investigated |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
On ground after cabin ready, but before motion of push, passenger left seat to go to the lavatory. Before flight attendants could notify cockpit, push had begun. FAA employee pointed out 'infraction' to flight attendants. I believe this situation was covered in air carrier operations manual. Another FAA employee in seat interrupted safety demonstration by summoning flight attendant to complain that volume was too low, causing flight attendant to call purser on phone and distracting other passenger. I believe that this kind of nit-picking during critical departure activities is detrimental to safety, and I suspect that they will write a report claiming my crew was derelict. Purser was top-notch in my opinion.
Original NASA ASRS Text
Title: B777 PUSHBACK WITH ONE PAX OUT OF SEAT AND DURING PAX BRIEFING, INTERRUPTION BY AN FAA INSPECTOR PAX COMPLAINING THAT BRIEFING VOLUME WAS INSUFFICIENT TO HEAR BRIEFING.
Narrative: ON GND AFTER CABIN READY, BUT BEFORE MOTION OF PUSH, PAX LEFT SEAT TO GO TO THE LAVATORY. BEFORE FLT ATTENDANTS COULD NOTIFY COCKPIT, PUSH HAD BEGUN. FAA EMPLOYEE POINTED OUT 'INFRACTION' TO FLT ATTENDANTS. I BELIEVE THIS SIT WAS COVERED IN ACR OPS MANUAL. ANOTHER FAA EMPLOYEE IN SEAT INTERRUPTED SAFETY DEMONSTRATION BY SUMMONING FLT ATTENDANT TO COMPLAIN THAT VOLUME WAS TOO LOW, CAUSING FLT ATTENDANT TO CALL PURSER ON PHONE AND DISTRACTING OTHER PAX. I BELIEVE THAT THIS KIND OF NIT-PICKING DURING CRITICAL DEP ACTIVITIES IS DETRIMENTAL TO SAFETY, AND I SUSPECT THAT THEY WILL WRITE A RPT CLAIMING MY CREW WAS DERELICT. PURSER WAS TOP-NOTCH IN MY OPINION.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.