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Passenger removed from flight after ground cell phone usage in lavatory during taxi out and when he later refused to situation down prior to takeoff at svmi, first officer.
| Attributes | |
| ACN | 538688 |
| Time | |
| Date | 200201 |
| Day | Tue |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : svmi.airport |
| State Reference | FO |
| Altitude | agl single value : 0 |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : svmi.tower |
| Operator | common carrier : air carrier |
| Make Model Name | A300 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : taxi |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 2.5 flight attendant time total : 2.5 |
| ASRS Report | 538688 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Events | |
| Anomaly | cabin event : passenger electronic device cabin event : passenger misconduct non adherence : company policies non adherence : far other anomaly other |
| Independent Detector | other flight crewa other other : 1-2 |
| Resolutory Action | other |
| Consequence | other Other |
| Supplementary | |
| Problem Areas | Company Passenger Human Performance Cabin Crew Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
Passenger during taxi out answered cell phone call and headed back to the lavatory. I told passenger to turn off phone and be seated (in english and spanish). Passenger ignored me and went into lavatory to continue conversation. Demonstration video was finished and captain said flight attendants prepare, when passenger came out. I told passenger to have a seat and ignored again my request. Then passenger became angry and said 'what are you gonna do if I don't situation down?' another flight attendant noticed the confrontation and again passenger asked 'what are you gonna do?' passenger was then asked to be seated and refused and was then asked to get his luggage as we returned to have passenger removed from flight.
Original NASA ASRS Text
Title: PAX REMOVED FROM FLT AFTER GND CELL PHONE USAGE IN LAVATORY DURING TAXI OUT AND WHEN HE LATER REFUSED TO SIT DOWN PRIOR TO TKOF AT SVMI, FO.
Narrative: PAX DURING TAXI OUT ANSWERED CELL PHONE CALL AND HEADED BACK TO THE LAVATORY. I TOLD PAX TO TURN OFF PHONE AND BE SEATED (IN ENGLISH AND SPANISH). PAX IGNORED ME AND WENT INTO LAVATORY TO CONTINUE CONVERSATION. DEMO VIDEO WAS FINISHED AND CAPT SAID FLT ATTENDANTS PREPARE, WHEN PAX CAME OUT. I TOLD PAX TO HAVE A SEAT AND IGNORED AGAIN MY REQUEST. THEN PAX BECAME ANGRY AND SAID 'WHAT ARE YOU GONNA DO IF I DON'T SIT DOWN?' ANOTHER FLT ATTENDANT NOTICED THE CONFRONTATION AND AGAIN PAX ASKED 'WHAT ARE YOU GONNA DO?' PAX WAS THEN ASKED TO BE SEATED AND REFUSED AND WAS THEN ASKED TO GET HIS LUGGAGE AS WE RETURNED TO HAVE PAX REMOVED FROM FLT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.