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A heading track position deviation occurs when the flight crew of a dassault FA10 is distraction with a cooling problem and a full load of irate passenger on the SID departure procedure out of fll, fl.
| Attributes | |
| ACN | 539594 |
| Time | |
| Date | 200202 |
| Day | Fri |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | intersection : thwdr |
| State Reference | FL |
| Altitude | msl single value : 12000 |
| Environment | |
| Flight Conditions | IMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : mia.tracon |
| Operator | general aviation : corporate |
| Make Model Name | Falcon 10C |
| Operating Under FAR Part | Part 91 |
| Flight Phase | climbout : intermediate altitude |
| Route In Use | departure sid : fll 9 |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : corporate |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 6200 flight time type : 15 |
| ASRS Report | 539594 |
| Person 2 | |
| Affiliation | company : corporate |
| Function | flight crew : first officer |
| Events | |
| Anomaly | aircraft equipment problem : critical cabin event : passenger misconduct non adherence : clearance non adherence : published procedure other anomaly other other spatial deviation |
| Independent Detector | other controllera |
| Resolutory Action | controller : issued new clearance controller : issued advisory flight crew : diverted to another airport flight crew : landed as precaution other |
| Consequence | other other other Other |
| Supplementary | |
| Problem Areas | Environmental Factor Company Passenger Human Performance Flight Crew Human Performance Aircraft |
| Primary Problem | Company |
| Air Traffic Incident | Pilot Deviation |
Narrative:
We were climbing on radar vectors to intercept the thndr transition on the fll 9 SID. The first officer was very inexperienced and I only have about 15 hours in type. We were full of passenger on a hot day for a long flight, so the passenger were edgy. Climbing through about 9000 ft, the passenger were complaining loudly about the cabin temperature. We tried using our normal system knowledge and the checklist to cool off the cabin. The first officer was not much help with the checklist or communications with ATC, so I soon became loaded up. We were unable to cool off the cabin, so the passenger demanded a return to our airport of departure. We advised ATC we needed to return, at approximately 14000 ft, when the controller mentioned that we 'might' be flying on the wrong outbound radial and he was giving us a course correction. Everything looked ok to me, but we started vectors for our return before I could doublechk. Pushy, angry passenger voicing problems to an inexperienced flight crew during a critical phase of flight caused this situation. We should have slowed down. I should have told the passenger to wait a moment while I requested a vector and leveloff from ATC. If we were flying straight and level, I could have told the first officer to fly while I worked the checklist and worked with ATC and the passenger.
Original NASA ASRS Text
Title: A HDG TRACK POS DEV OCCURS WHEN THE FLC OF A DASSAULT FA10 IS DISTR WITH A COOLING PROB AND A FULL LOAD OF IRATE PAX ON THE SID DEP PROC OUT OF FLL, FL.
Narrative: WE WERE CLBING ON RADAR VECTORS TO INTERCEPT THE THNDR TRANSITION ON THE FLL 9 SID. THE FO WAS VERY INEXPERIENCED AND I ONLY HAVE ABOUT 15 HRS IN TYPE. WE WERE FULL OF PAX ON A HOT DAY FOR A LONG FLT, SO THE PAX WERE EDGY. CLBING THROUGH ABOUT 9000 FT, THE PAX WERE COMPLAINING LOUDLY ABOUT THE CABIN TEMP. WE TRIED USING OUR NORMAL SYS KNOWLEDGE AND THE CHKLIST TO COOL OFF THE CABIN. THE FO WAS NOT MUCH HELP WITH THE CHKLIST OR COMS WITH ATC, SO I SOON BECAME LOADED UP. WE WERE UNABLE TO COOL OFF THE CABIN, SO THE PAX DEMANDED A RETURN TO OUR ARPT OF DEP. WE ADVISED ATC WE NEEDED TO RETURN, AT APPROX 14000 FT, WHEN THE CTLR MENTIONED THAT WE 'MIGHT' BE FLYING ON THE WRONG OUTBOUND RADIAL AND HE WAS GIVING US A COURSE CORRECTION. EVERYTHING LOOKED OK TO ME, BUT WE STARTED VECTORS FOR OUR RETURN BEFORE I COULD DOUBLECHK. PUSHY, ANGRY PAX VOICING PROBS TO AN INEXPERIENCED FLC DURING A CRITICAL PHASE OF FLT CAUSED THIS SIT. WE SHOULD HAVE SLOWED DOWN. I SHOULD HAVE TOLD THE PAX TO WAIT A MOMENT WHILE I REQUESTED A VECTOR AND LEVELOFF FROM ATC. IF WE WERE FLYING STRAIGHT AND LEVEL, I COULD HAVE TOLD THE FO TO FLY WHILE I WORKED THE CHKLIST AND WORKED WITH ATC AND THE PAX.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.