Passenger misconduct on B767 en route lax to jfk.

Attributes
ACN	547475
Time
Date	200201
Day	Thu
Local Time Of Day	1201 To 1800
Place
Locale Reference	atc facility : zny.artcc
State Reference	NY
Environment
Weather Elements	Turbulence
Light	Night
Aircraft 1
Controlling Facilities	artcc : zny.artcc
Operator	common carrier : air carrier
Make Model Name	B767 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Navigation In Use	other
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Experience	flight attendant time airline total : 22 flight attendant time total : 22 flight attendant time type : 99
ASRS Report	547475
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified
Events
Anomaly	cabin event : passenger misconduct inflight encounter : turbulence non adherence : far non adherence : published procedure
Independent Detector	other flight crewa
Resolutory Action	none taken : anomaly accepted
Consequence	faa : investigated
Supplementary
Problem Areas	Cabin Crew Human Performance Company Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Flight attendant came up and complained that passenger grabbed her arm and yelled at her -- told her to not pick on him and to tell other flight attendants to situation down. I went back to speak to passenger. He was argumentative and refused to give original seat number. Told me I could 'arrest him' if I wanted. I told him he was not allowed to touch or grab or yell at any flight attendant or tell them their job. Told me to get out of his face. Tried to dismiss me. Had flight met to get his name and seat number. Had information put in pil. Law enforcement met flight.

Original NASA ASRS Text

Title: PAX MISCONDUCT ON B767 ENRTE LAX TO JFK.

Narrative: FLT ATTENDANT CAME UP AND COMPLAINED THAT PAX GRABBED HER ARM AND YELLED AT HER -- TOLD HER TO NOT PICK ON HIM AND TO TELL OTHER FLT ATTENDANTS TO SIT DOWN. I WENT BACK TO SPEAK TO PAX. HE WAS ARGUMENTATIVE AND REFUSED TO GIVE ORIGINAL SEAT NUMBER. TOLD ME I COULD 'ARREST HIM' IF I WANTED. I TOLD HIM HE WAS NOT ALLOWED TO TOUCH OR GRAB OR YELL AT ANY FLT ATTENDANT OR TELL THEM THEIR JOB. TOLD ME TO GET OUT OF HIS FACE. TRIED TO DISMISS ME. HAD FLT MET TO GET HIS NAME AND SEAT NUMBER. HAD INFO PUT IN PIL. LAW ENFORCEMENT MET FLT.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.