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Makes all crew members feel good when they complete an emergency abnormal situation in a timely and professional manner.
| Attributes | |
| ACN | 548934 |
| Time | |
| Date | 200204 |
| Day | Mon |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : zob.artcc |
| State Reference | OH |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | artcc : zob.artcc tracon : d01.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B767 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 4 |
| Experience | flight attendant time airline total : 13 flight attendant time total : 13 flight attendant time type : 90 |
| ASRS Report | 548934 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger illness |
| Independent Detector | other other : 4 |
| Resolutory Action | flight crew : declared emergency flight crew : diverted to another airport |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
I basically tried to maintain service in first class while flight attendant #1 was in main cabin attending to a passenger. We knew we were landing/diverting to cle fairly early on, so breakfast had to wait until we left cle. Flight attendant #1 did an exceptional job as purser, and the pilots would agree that the communication was perfect. The entire crew handled this incident flawlessly.
Original NASA ASRS Text
Title: MAKES ALL CREW MEMBERS FEEL GOOD WHEN THEY COMPLETE AN EMER ABNORMAL SIT IN A TIMELY AND PROFESSIONAL MANNER.
Narrative: I BASICALLY TRIED TO MAINTAIN SVC IN FIRST CLASS WHILE FLT ATTENDANT #1 WAS IN MAIN CABIN ATTENDING TO A PAX. WE KNEW WE WERE LNDG/DIVERTING TO CLE FAIRLY EARLY ON, SO BREAKFAST HAD TO WAIT UNTIL WE LEFT CLE. FLT ATTENDANT #1 DID AN EXCEPTIONAL JOB AS PURSER, AND THE PLTS WOULD AGREE THAT THE COM WAS PERFECT. THE ENTIRE CREW HANDLED THIS INCIDENT FLAWLESSLY.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.