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A320 crew did not follow proper logbook recording procedures after being told the flight attendant forward panel was inoperative.
| Attributes | |
| ACN | 551315 |
| Time | |
| Date | 200206 |
| Day | Wed |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | airport : sea.airport |
| State Reference | WA |
| Altitude | agl single value : 0 |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | ground : parked ground : preflight |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 200 flight time total : 9500 |
| ASRS Report | 551316 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : multi engine pilot : instrument pilot : commercial |
| Experience | flight time last 90 days : 40 flight time total : 5000 |
| ASRS Report | 551315 |
| Events | |
| Anomaly | aircraft equipment problem : critical maintenance problem : improper maintenance maintenance problem : non compliance with mel non adherence : company policies non adherence : far non adherence : published procedure other anomaly other |
| Independent Detector | other flight crewa other flight crewb other other : 3 |
| Resolutory Action | none taken : detected after the fact |
| Consequence | other other |
| Factors | |
| Maintenance | contributing factor : schedule pressure performance deficiency : logbook entry performance deficiency : non compliance with legal requirements performance deficiency : repair |
| Supplementary | |
| Problem Areas | Maintenance Human Performance Aircraft Flight Crew Human Performance |
| Primary Problem | Flight Crew Human Performance |
Narrative:
Before passenger boarded the flight, the #1 flight attendant told me the forward flight attendant panel was inoperative. The mechanic came and tried to fix it. He could not, and told me he would defer it and send me a maintenance release document. I said ok, not knowing that it was a no-go item. At pushback, we had not received the maintenance release document and asked the mechanic to call to find out when we would get it. He said it was coming and shortly thereafter it did. We then got a salute and release from guidance. On taxi, the first officer noticed that the attendant panel was not in the maintenance release document. I said we would call the maintenance controller when airborne. Once airborne, I called to see if they had received the write-up since there was none in the logbook. He said no, so I wrote it up and sent it. In more detail, when I called the controller, he told me the panel was a no-go item. I then asked him why we were airborne if it was since I got no message indicating it was and the maintenance release document had no indication that this was no-go. In fact, the maintenance release document didn't have the write-up in it at all. I got no reply to this question. I then asked if I should write it up and got a 1-WORD reply -- 'yes.' since the maintenance release document had no write-up for the panel, I figured the mechanic had forwarded it to maintenance obviously he had not.
Original NASA ASRS Text
Title: A320 CREW DID NOT FOLLOW PROPER LOGBOOK RECORDING PROCS AFTER BEING TOLD THE FLT ATTENDANT FORWARD PANEL WAS INOP.
Narrative: BEFORE PAX BOARDED THE FLT, THE #1 FLT ATTENDANT TOLD ME THE FORWARD FLT ATTENDANT PANEL WAS INOP. THE MECH CAME AND TRIED TO FIX IT. HE COULD NOT, AND TOLD ME HE WOULD DEFER IT AND SEND ME A MAINT RELEASE DOCUMENT. I SAID OK, NOT KNOWING THAT IT WAS A NO-GO ITEM. AT PUSHBACK, WE HAD NOT RECEIVED THE MAINT RELEASE DOCUMENT AND ASKED THE MECH TO CALL TO FIND OUT WHEN WE WOULD GET IT. HE SAID IT WAS COMING AND SHORTLY THEREAFTER IT DID. WE THEN GOT A SALUTE AND RELEASE FROM GUIDANCE. ON TAXI, THE FO NOTICED THAT THE ATTENDANT PANEL WAS NOT IN THE MAINT RELEASE DOCUMENT. I SAID WE WOULD CALL THE MAINT CTLR WHEN AIRBORNE. ONCE AIRBORNE, I CALLED TO SEE IF THEY HAD RECEIVED THE WRITE-UP SINCE THERE WAS NONE IN THE LOGBOOK. HE SAID NO, SO I WROTE IT UP AND SENT IT. IN MORE DETAIL, WHEN I CALLED THE CTLR, HE TOLD ME THE PANEL WAS A NO-GO ITEM. I THEN ASKED HIM WHY WE WERE AIRBORNE IF IT WAS SINCE I GOT NO MESSAGE INDICATING IT WAS AND THE MAINT RELEASE DOCUMENT HAD NO INDICATION THAT THIS WAS NO-GO. IN FACT, THE MAINT RELEASE DOCUMENT DIDN'T HAVE THE WRITE-UP IN IT AT ALL. I GOT NO REPLY TO THIS QUESTION. I THEN ASKED IF I SHOULD WRITE IT UP AND GOT A 1-WORD REPLY -- 'YES.' SINCE THE MAINT RELEASE DOCUMENT HAD NO WRITE-UP FOR THE PANEL, I FIGURED THE MECH HAD FORWARDED IT TO MAINT OBVIOUSLY HE HAD NOT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.