Narrative:

Passenger approached purser and I. He began yelling at us in spanish. I didn't understand. His body language and voice indicated anger. Purser told him to lower his voice, his accusations were false and told him to return to his seat. Every time a flight attendant passed his row, he would yell and threaten us, saying 'I'm going to have your asses.' 'I know someone at your airline.' 'you stole an hour of my life' and 'you have no respect for me.' this went on for 2 1/2 hours. Crew was getting upset and distraction from duties because we had to keep an eye on him. We conferred with captain and decided to issue passenger disturbance form. After preparing for landing, I went to retrieve form from aft galley. As I passed him, he was yelling in spanish. Then he got up and chased after me. I turned when I reached aft galley. Flight attendant #2 called purser and captain to inform them we may have a situation. He began yelling at me again. I thought he was going to hit me. I told him many times to return to seat. We told captain he was non compliant. He finally went to his seat yelling obscenities at me. When we landed, we were met by auths and filed reports.

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Original NASA ASRS Text

Title: UNSTABLE PAX BOARDS FLT AND IS A MAJOR TRIAL FOR THE CABIN CREW. A FULL FLT AND MR X BECOMES BELLIGERENT WITH 2 FLT ATTENDANTS. POLICE MEET THE FLT AT MIA, FL.

Narrative: PAX APCHED PURSER AND I. HE BEGAN YELLING AT US IN SPANISH. I DIDN'T UNDERSTAND. HIS BODY LANGUAGE AND VOICE INDICATED ANGER. PURSER TOLD HIM TO LOWER HIS VOICE, HIS ACCUSATIONS WERE FALSE AND TOLD HIM TO RETURN TO HIS SEAT. EVERY TIME A FLT ATTENDANT PASSED HIS ROW, HE WOULD YELL AND THREATEN US, SAYING 'I'M GOING TO HAVE YOUR ASSES.' 'I KNOW SOMEONE AT YOUR AIRLINE.' 'YOU STOLE AN HR OF MY LIFE' AND 'YOU HAVE NO RESPECT FOR ME.' THIS WENT ON FOR 2 1/2 HRS. CREW WAS GETTING UPSET AND DISTR FROM DUTIES BECAUSE WE HAD TO KEEP AN EYE ON HIM. WE CONFERRED WITH CAPT AND DECIDED TO ISSUE PAX DISTURBANCE FORM. AFTER PREPARING FOR LNDG, I WENT TO RETRIEVE FORM FROM AFT GALLEY. AS I PASSED HIM, HE WAS YELLING IN SPANISH. THEN HE GOT UP AND CHASED AFTER ME. I TURNED WHEN I REACHED AFT GALLEY. FLT ATTENDANT #2 CALLED PURSER AND CAPT TO INFORM THEM WE MAY HAVE A SIT. HE BEGAN YELLING AT ME AGAIN. I THOUGHT HE WAS GOING TO HIT ME. I TOLD HIM MANY TIMES TO RETURN TO SEAT. WE TOLD CAPT HE WAS NON COMPLIANT. HE FINALLY WENT TO HIS SEAT YELLING OBSCENITIES AT ME. WHEN WE LANDED, WE WERE MET BY AUTHS AND FILED RPTS.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.