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A B767-300 flight attendant report on a rude passenger that used foul language in referencing another flight attendant or services required on a flight to lemd, first officer.
| Attributes | |
| ACN | 556905 |
| Time | |
| Date | 200208 |
| Day | Fri |
| Local Time Of Day | 1801 To 2400 |
| Place | |
| Locale Reference | atc facility : zny.artcc |
| State Reference | NY |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zny.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | B767-300 and 300 ER |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 29 flight attendant time total : 29 flight attendant time type : 75 |
| ASRS Report | 556905 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Events | |
| Anomaly | cabin event : passenger misconduct other anomaly other |
| Independent Detector | other other : cab 1 |
| Resolutory Action | none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
On my way from first class to coach, the male passenger in business class, seat xy, asked me, rudely, with no 'please,' for a pillow and blanket. I avoid rude behavior, so I simply told him that I would see what I could do. In coach I found a pillow and a blanket and on my way back to first class, handed them to passenger xy, who told me to keep 'that bitch the blank away from me,' pointing to the business class galley area. I decided to ignore his comment.
Original NASA ASRS Text
Title: A B767-300 FLT ATTENDANT RPT ON A RUDE PAX THAT USED FOUL LANGUAGE IN REFING ANOTHER FLT ATTENDANT OR SVCS REQUIRED ON A FLT TO LEMD, FO.
Narrative: ON MY WAY FROM FIRST CLASS TO COACH, THE MALE PAX IN BUSINESS CLASS, SEAT XY, ASKED ME, RUDELY, WITH NO 'PLEASE,' FOR A PILLOW AND BLANKET. I AVOID RUDE BEHAVIOR, SO I SIMPLY TOLD HIM THAT I WOULD SEE WHAT I COULD DO. IN COACH I FOUND A PILLOW AND A BLANKET AND ON MY WAY BACK TO FIRST CLASS, HANDED THEM TO PAX XY, WHO TOLD ME TO KEEP 'THAT BITCH THE BLANK AWAY FROM ME,' POINTING TO THE BUSINESS CLASS GALLEY AREA. I DECIDED TO IGNORE HIS COMMENT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.