Md super 80 passenger head butts cabin attendant in forehead when asked to leave cockpit door area.

Attributes
ACN	560460
Time
Date	200208
Day	Fri
Local Time Of Day	0601 To 1200
Place
Locale Reference	atc facility : zdc.artcc
State Reference	VA
Environment
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zdc.artcc
Operator	common carrier : air carrier
Make Model Name	MD-80 Super 80
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 2
Experience	flight attendant time airline total : 27 flight attendant time total : 27 flight attendant time type : 100
ASRS Report	560460
Person 2
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Events
Anomaly	cabin event : passenger misconduct non adherence : far
Independent Detector	other other : 1
Resolutory Action	none taken : insufficient time none taken : unable
Consequence	other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

Passenger left her seat before 30 mins were up after leaving dca. She sat back down when asked to but soon as the 30 mins time elapsed, she went immediately to first class galley area. I approached her putting myself between her and the cockpit door, and asked her to go to the back of the airplane to stand or go back to her seat. She complained of her asiatic nerve bothering her. She refused to go, then accused me of attacking her. I continued to insist she leave this area. Finally, she turned to leave. I moved to keep myself between her and the cockpit door. As the passenger started back toward coach and as she got to the lavatory door, she turned and came at me, using her head to 'head butt' me, hitting me in my forehead and nose -- her spittle spewing all around my mouth, her breath in my mouth as she screamed 'bitch.' I was momentarily stunned but did not fall.

Original NASA ASRS Text

Title: MD SUPER 80 PAX HEAD BUTTS CABIN ATTENDANT IN FOREHEAD WHEN ASKED TO LEAVE COCKPIT DOOR AREA.

Narrative: PAX LEFT HER SEAT BEFORE 30 MINS WERE UP AFTER LEAVING DCA. SHE SAT BACK DOWN WHEN ASKED TO BUT SOON AS THE 30 MINS TIME ELAPSED, SHE WENT IMMEDIATELY TO FIRST CLASS GALLEY AREA. I APCHED HER PUTTING MYSELF BTWN HER AND THE COCKPIT DOOR, AND ASKED HER TO GO TO THE BACK OF THE AIRPLANE TO STAND OR GO BACK TO HER SEAT. SHE COMPLAINED OF HER ASIATIC NERVE BOTHERING HER. SHE REFUSED TO GO, THEN ACCUSED ME OF ATTACKING HER. I CONTINUED TO INSIST SHE LEAVE THIS AREA. FINALLY, SHE TURNED TO LEAVE. I MOVED TO KEEP MYSELF BTWN HER AND THE COCKPIT DOOR. AS THE PAX STARTED BACK TOWARD COACH AND AS SHE GOT TO THE LAVATORY DOOR, SHE TURNED AND CAME AT ME, USING HER HEAD TO 'HEAD BUTT' ME, HITTING ME IN MY FOREHEAD AND NOSE -- HER SPITTLE SPEWING ALL AROUND MY MOUTH, HER BREATH IN MY MOUTH AS SHE SCREAMED 'BITCH.' I WAS MOMENTARILY STUNNED BUT DID NOT FALL.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.