 |
37000 Feet | Browse and search NASA's Aviation Safety Reporting System |
|
Md-80 flight attendants had a coach passenger that sat down in the first class cabin. He resisted when asked to return to coach.
| Attributes | |
| ACN | 566219 |
| Time | |
| Date | 200211 |
| Day | Sun |
| Local Time Of Day | 1801 To 2400 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Operator | common carrier : air carrier |
| Make Model Name | MD-80 Super 80 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Qualification | flight attendant : currently qualified flight attendant aircraft qualified on : 5 |
| Experience | flight attendant time airline total : 15.5 flight attendant time total : 15.5 flight attendant time type : 100 |
| ASRS Report | 566219 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Events | |
| Anomaly | cabin event : passenger misconduct other anomaly other |
| Independent Detector | other other : 1 |
| Resolutory Action | other |
| Supplementary | |
| Problem Areas | Passenger Human Performance |
| Primary Problem | Passenger Human Performance |
Narrative:
A passenger sat in first class when boarding began. He had a cocktail before departure and a cocktail immediately after takeoff. Shortly after the beverage service, I realized I had 1 too many passenger in first class. I asked to see his boarding pass, which he gave me after a little prodding, and it said 27F. I asked him to take the correct seat, at which time he told me the agent said that he could situation in first class. I once again told him that his seat number would have reflected that. He then told me his brother was an employee, and I asked him 1 more time to take his correct seat. He left first class, but became mouthy with a flight attendant in the main cabin. He was upset that I had 'kicked him out' of first class and was afraid his brother would lose his travel privileges. He was on a non-refundable ticket, and we later found out his brother works for another airline. I asked the captain to let me in the cockpit, and I described the events. He was belligerent at that time, but I wanted to give him a 'heads up.' I don't think that alcohol should be served during the current conditions of the airlines or our national security. He was met by the agent, and the captain spoke to him on the ground about his behavior. The agent said they put remarks in his pnr. He was fine on landing, and was actually excited to speak to the captain, because he thought I was at fault.
Original NASA ASRS Text
Title: MD-80 FLT ATTENDANTS HAD A COACH PAX THAT SAT DOWN IN THE FIRST CLASS CABIN. HE RESISTED WHEN ASKED TO RETURN TO COACH.
Narrative: A PAX SAT IN FIRST CLASS WHEN BOARDING BEGAN. HE HAD A COCKTAIL BEFORE DEP AND A COCKTAIL IMMEDIATELY AFTER TKOF. SHORTLY AFTER THE BEVERAGE SVC, I REALIZED I HAD 1 TOO MANY PAX IN FIRST CLASS. I ASKED TO SEE HIS BOARDING PASS, WHICH HE GAVE ME AFTER A LITTLE PRODDING, AND IT SAID 27F. I ASKED HIM TO TAKE THE CORRECT SEAT, AT WHICH TIME HE TOLD ME THE AGENT SAID THAT HE COULD SIT IN FIRST CLASS. I ONCE AGAIN TOLD HIM THAT HIS SEAT NUMBER WOULD HAVE REFLECTED THAT. HE THEN TOLD ME HIS BROTHER WAS AN EMPLOYEE, AND I ASKED HIM 1 MORE TIME TO TAKE HIS CORRECT SEAT. HE LEFT FIRST CLASS, BUT BECAME MOUTHY WITH A FLT ATTENDANT IN THE MAIN CABIN. HE WAS UPSET THAT I HAD 'KICKED HIM OUT' OF FIRST CLASS AND WAS AFRAID HIS BROTHER WOULD LOSE HIS TRAVEL PRIVILEGES. HE WAS ON A NON-REFUNDABLE TICKET, AND WE LATER FOUND OUT HIS BROTHER WORKS FOR ANOTHER AIRLINE. I ASKED THE CAPT TO LET ME IN THE COCKPIT, AND I DESCRIBED THE EVENTS. HE WAS BELLIGERENT AT THAT TIME, BUT I WANTED TO GIVE HIM A 'HEADS UP.' I DON'T THINK THAT ALCOHOL SHOULD BE SERVED DURING THE CURRENT CONDITIONS OF THE AIRLINES OR OUR NATIONAL SECURITY. HE WAS MET BY THE AGENT, AND THE CAPT SPOKE TO HIM ON THE GND ABOUT HIS BEHAVIOR. THE AGENT SAID THEY PUT REMARKS IN HIS PNR. HE WAS FINE ON LNDG, AND WAS ACTUALLY EXCITED TO SPEAK TO THE CAPT, BECAUSE HE THOUGHT I WAS AT FAULT.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.