B757 flight crew uses improper procedures during the deicing of the aircraft at day.

Attributes
ACN	568332
Time
Date	200212
Day	Fri
Local Time Of Day	1801 To 2400
Place
Locale Reference	airport : day.airport
State Reference	OH
Altitude	agl single value : 0
Environment
Flight Conditions	VMC
Light	Night
Aircraft 1
Operator	common carrier : air carrier
Make Model Name	B757 Undifferentiated or Other Model
Operating Under FAR Part	Part 121
Flight Phase	ground : parked
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight crew : captain oversight : pic
Qualification	pilot : flight engineer pilot : atp
Experience	flight time last 90 days : 200 flight time total : 12000 flight time type : 1400
ASRS Report	568332
Person 2
Affiliation	company : air carrier
Function	flight crew : first officer
Qualification	pilot : flight engineer pilot : atp
Experience	flight time last 90 days : 120 flight time total : 8000 flight time type : 3000
ASRS Report	568334
Events
Anomaly	non adherence : company policies non adherence : published procedure other anomaly other
Independent Detector	other flight crewa other flight crewb
Resolutory Action	none taken : detected after the fact
Consequence	other
Supplementary
Problem Areas	Weather Flight Crew Human Performance Company Aircraft
Primary Problem	Flight Crew Human Performance

Narrative:

Shortly before XA30 local at day, we taxied to the deicing pad #2 for deicing only. There was no precipitation at the time, only a snow contaminated airplane. It was agreed upon before pushback that the ground crew (2 trucks) would just deice us using type I fluid at 50%. With a takeoff slot time of XA53 local, we thought 2 trucks could deice us rather quickly. At XA50, 20 mins into the procedure, the ground crew called to say they were just finishing up on the tail section. Then ground control called, asking about our estimated takeoff. Now we are thinking about expediting this seemingly slow deicing ground crew, so I call on the local frequency and ask if they can hurry it up so as to avoid a lengthy ground stop to atlanta. We were currently delayed 3 hours already. Soon after that call, the ground crew read back an incomplete post deicing report, omitting the 'clear of ice/contaminants.' I let that slide, and asked if we could start our engines. They responded with 'start only the left engine, we spotted a patch of snow on the right elevator, within a few mins, we were cleared to start right engine, followed by a 'you are clear' when asked if we were cleared to taxi. We then switched to ground control for taxi. Upon arrival at atlanta, we were told that the deicing crew was not finished, and that they denied clearing us to start engines or taxi. If I had requested a full and proper post deicing report to begin with, all doubt would be removed.

Original NASA ASRS Text

Title: B757 FLC USES IMPROPER PROCS DURING THE DEICING OF THE ACFT AT DAY.

Narrative: SHORTLY BEFORE XA30 LCL AT DAY, WE TAXIED TO THE DEICING PAD #2 FOR DEICING ONLY. THERE WAS NO PRECIPITATION AT THE TIME, ONLY A SNOW CONTAMINATED AIRPLANE. IT WAS AGREED UPON BEFORE PUSHBACK THAT THE GND CREW (2 TRUCKS) WOULD JUST DEICE US USING TYPE I FLUID AT 50%. WITH A TKOF SLOT TIME OF XA53 LCL, WE THOUGHT 2 TRUCKS COULD DEICE US RATHER QUICKLY. AT XA50, 20 MINS INTO THE PROC, THE GND CREW CALLED TO SAY THEY WERE JUST FINISHING UP ON THE TAIL SECTION. THEN GND CTL CALLED, ASKING ABOUT OUR ESTIMATED TKOF. NOW WE ARE THINKING ABOUT EXPEDITING THIS SEEMINGLY SLOW DEICING GND CREW, SO I CALL ON THE LCL FREQ AND ASK IF THEY CAN HURRY IT UP SO AS TO AVOID A LENGTHY GND STOP TO ATLANTA. WE WERE CURRENTLY DELAYED 3 HRS ALREADY. SOON AFTER THAT CALL, THE GND CREW READ BACK AN INCOMPLETE POST DEICING RPT, OMITTING THE 'CLR OF ICE/CONTAMINANTS.' I LET THAT SLIDE, AND ASKED IF WE COULD START OUR ENGS. THEY RESPONDED WITH 'START ONLY THE L ENG, WE SPOTTED A PATCH OF SNOW ON THE R ELEVATOR, WITHIN A FEW MINS, WE WERE CLRED TO START R ENG, FOLLOWED BY A 'YOU ARE CLR' WHEN ASKED IF WE WERE CLRED TO TAXI. WE THEN SWITCHED TO GND CTL FOR TAXI. UPON ARR AT ATLANTA, WE WERE TOLD THAT THE DEICING CREW WAS NOT FINISHED, AND THAT THEY DENIED CLRING US TO START ENGS OR TAXI. IF I HAD REQUESTED A FULL AND PROPER POST DEICING RPT TO BEGIN WITH, ALL DOUBT WOULD BE REMOVED.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.