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A320 crew shortly after takeoff phl attempted to rerte to lax with ZID controller.
| Attributes | |
| ACN | 570235 |
| Time | |
| Date | 200212 |
| Day | Mon |
| Local Time Of Day | 0001 To 0600 |
| Place | |
| Locale Reference | atc facility : zid.artcc |
| State Reference | IN |
| Altitude | msl single value : 35000 |
| Environment | |
| Light | Night |
| Aircraft 1 | |
| Controlling Facilities | artcc : zid.artcc |
| Operator | common carrier : air carrier |
| Make Model Name | A320 |
| Operating Under FAR Part | Part 121 |
| Navigation In Use | other |
| Flight Phase | cruise : level |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| ASRS Report | 570235 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Events | |
| Anomaly | other anomaly other |
| Independent Detector | other controllera other flight crewa other flight crewb |
| Resolutory Action | controller : issued advisory |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance ATC Human Performance Weather |
| Primary Problem | ATC Human Performance |
Narrative:
I have tried other avenues to relay this problem and was requested by my flight office to file a company report. We received a message from dispatch that read 'occasional severe turbulence between FL240 and FL370 from FOD to irk. Osw to 60 mi swict.obh.FOD....' we considered our options and asked dispatch if they would rather that we descend, go north or south. He recommended north and sent us a new message reading 'rod.FOD.onl.hec.' I requested this rerte from center. ZID's response was something like, 'air carrier X, do you hear how busy I am?' I responded 'yes.' he continued 'well, what makes you think I have time to work a rerte for you when I am busy with so many airplanes? I don't have time for this. You will have to get your clearance from someone down the line.' not wanting to excite this individual any further, I kept my mouth shut. This person had been 'joking' (as he called it) with another aircraft only moments before. I was wondering how he had time to joke with another aircraft, be belligerent to me, yet couldn't find the time to do his real job. It was embarrassing to us and unprofessional of him. I request the tape be listened to.
Original NASA ASRS Text
Title: A320 CREW SHORTLY AFTER TKOF PHL ATTEMPTED TO RERTE TO LAX WITH ZID CTLR.
Narrative: I HAVE TRIED OTHER AVENUES TO RELAY THIS PROB AND WAS REQUESTED BY MY FLT OFFICE TO FILE A COMPANY RPT. WE RECEIVED A MESSAGE FROM DISPATCH THAT READ 'OCCASIONAL SEVERE TURB BTWN FL240 AND FL370 FROM FOD TO IRK. OSW TO 60 MI SWICT.OBH.FOD....' WE CONSIDERED OUR OPTIONS AND ASKED DISPATCH IF THEY WOULD RATHER THAT WE DSND, GO N OR S. HE RECOMMENDED N AND SENT US A NEW MESSAGE READING 'ROD.FOD.ONL.HEC.' I REQUESTED THIS RERTE FROM CTR. ZID'S RESPONSE WAS SOMETHING LIKE, 'ACR X, DO YOU HEAR HOW BUSY I AM?' I RESPONDED 'YES.' HE CONTINUED 'WELL, WHAT MAKES YOU THINK I HAVE TIME TO WORK A RERTE FOR YOU WHEN I AM BUSY WITH SO MANY AIRPLANES? I DON'T HAVE TIME FOR THIS. YOU WILL HAVE TO GET YOUR CLRNC FROM SOMEONE DOWN THE LINE.' NOT WANTING TO EXCITE THIS INDIVIDUAL ANY FURTHER, I KEPT MY MOUTH SHUT. THIS PERSON HAD BEEN 'JOKING' (AS HE CALLED IT) WITH ANOTHER ACFT ONLY MOMENTS BEFORE. I WAS WONDERING HOW HE HAD TIME TO JOKE WITH ANOTHER ACFT, BE BELLIGERENT TO ME, YET COULDN'T FIND THE TIME TO DO HIS REAL JOB. IT WAS EMBARRASSING TO US AND UNPROFESSIONAL OF HIM. I REQUEST THE TAPE BE LISTENED TO.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.