During a flight, a flight attendant notices that a passenger was ill. While a nurse and the flight a...

Attributes
ACN	575037
Time
Date	200302
Day	Fri
Local Time Of Day	1201 To 1800
Place
Locale Reference	airport : zzz.airport
State Reference	US
Environment
Flight Conditions	VMC
Light	Daylight
Aircraft 1
Controlling Facilities	artcc : zzz.artcc tower : zzz.tower
Operator	common carrier : air carrier
Make Model Name	Fokker 100
Operating Under FAR Part	Part 121
Flight Phase	cruise : level
Flight Plan	IFR
Person 1
Affiliation	company : air carrier
Function	flight attendant : on duty oversight : flight attendant in charge
Qualification	flight attendant : currently qualified flight attendant aircraft qualified on : 4
Experience	flight attendant time airline total : 13 flight attendant time total : 13 flight attendant time type : 100
ASRS Report	575037
Person 2
Affiliation	company : air carrier
Function	flight attendant : on duty
Events
Anomaly	cabin event : passenger illness
Independent Detector	other other : fa
Resolutory Action	flight crew : diverted to alternate flight crew : landed in emergency condition flight crew : landed as precaution
Consequence	Other
Supplementary
Problem Areas	Passenger Human Performance
Primary Problem	Passenger Human Performance

Narrative:

While working the beverage cart, I approached a passenger and asked her if she wanted something to drink. She slowly raised her head and tried to tell me something, but could not make any sounds come out. I got down on her level and asked her if she could hear me or understand me. She tried again to talk, but nothing happened. She could barely keep her eyes open. I then noticed she was sweating profusely. I immediately went to the galley and got a cold rag. When I returned, the other flight attendant had put the cart away, do I wiped her forehead and tried once again to communication with her. When the other flight attendant returned, we lowered her to the floor. The other flight attendant went to page for a doctor, at which time a nurse on board made her presence known to me. We worked together to take off the lady's jacket. The other flight attendant retrieved all the necessary medical equipment and brought it to me. I immediately put oxygen on her, but she did not improve. The nurse took her blood pressure and pulse. I then instructed a passenger to look in her bag and see if he could identify any medical histories. He pulled out an insulin kit. The nurse pricked her finger to get a reading, while I put sugar in her mouth. The nurse continued to try and obtain an accurate reading, but could not make the prompt work. At that point, it was determined that we should make an emergency landing. Throughout the entire ordeal, I was able to get 3 sugar packets in her mouth and a very small amount of orange juice. She faded in and out of a conscious state. Once we landed in wichita, the paramedics came on board and obtained the necessary information from myself and the nurse. They then proceeded to take a blood sugar level reading, and within mins, inserted an iv into the passenger's left lower arm. Within a couple of mins she came around. The paramedics asked her questions to discern her rationality and then released her. Security escorted her off the plane. She walked off. Approximately 2 hours later, we flew back to ZZZ.

Original NASA ASRS Text

Title: DURING A FLT, A FLT ATTENDANT NOTICES THAT A PAX WAS ILL. WHILE A NURSE AND THE FLT ATTENDANT'S DEAL WITH THE ILL PAX, THE CAPT MADE AN EMER LNDG. PARAMEDICS MET THE FLT.

Narrative: WHILE WORKING THE BEVERAGE CART, I APCHED A PAX AND ASKED HER IF SHE WANTED SOMETHING TO DRINK. SHE SLOWLY RAISED HER HEAD AND TRIED TO TELL ME SOMETHING, BUT COULD NOT MAKE ANY SOUNDS COME OUT. I GOT DOWN ON HER LEVEL AND ASKED HER IF SHE COULD HEAR ME OR UNDERSTAND ME. SHE TRIED AGAIN TO TALK, BUT NOTHING HAPPENED. SHE COULD BARELY KEEP HER EYES OPEN. I THEN NOTICED SHE WAS SWEATING PROFUSELY. I IMMEDIATELY WENT TO THE GALLEY AND GOT A COLD RAG. WHEN I RETURNED, THE OTHER FLT ATTENDANT HAD PUT THE CART AWAY, DO I WIPED HER FOREHEAD AND TRIED ONCE AGAIN TO COM WITH HER. WHEN THE OTHER FLT ATTENDANT RETURNED, WE LOWERED HER TO THE FLOOR. THE OTHER FLT ATTENDANT WENT TO PAGE FOR A DOCTOR, AT WHICH TIME A NURSE ON BOARD MADE HER PRESENCE KNOWN TO ME. WE WORKED TOGETHER TO TAKE OFF THE LADY'S JACKET. THE OTHER FLT ATTENDANT RETRIEVED ALL THE NECESSARY MEDICAL EQUIP AND BROUGHT IT TO ME. I IMMEDIATELY PUT OXYGEN ON HER, BUT SHE DID NOT IMPROVE. THE NURSE TOOK HER BLOOD PRESSURE AND PULSE. I THEN INSTRUCTED A PAX TO LOOK IN HER BAG AND SEE IF HE COULD IDENT ANY MEDICAL HISTORIES. HE PULLED OUT AN INSULIN KIT. THE NURSE PRICKED HER FINGER TO GET A READING, WHILE I PUT SUGAR IN HER MOUTH. THE NURSE CONTINUED TO TRY AND OBTAIN AN ACCURATE READING, BUT COULD NOT MAKE THE PROMPT WORK. AT THAT POINT, IT WAS DETERMINED THAT WE SHOULD MAKE AN EMER LNDG. THROUGHOUT THE ENTIRE ORDEAL, I WAS ABLE TO GET 3 SUGAR PACKETS IN HER MOUTH AND A VERY SMALL AMOUNT OF ORANGE JUICE. SHE FADED IN AND OUT OF A CONSCIOUS STATE. ONCE WE LANDED IN WICHITA, THE PARAMEDICS CAME ON BOARD AND OBTAINED THE NECESSARY INFO FROM MYSELF AND THE NURSE. THEY THEN PROCEEDED TO TAKE A BLOOD SUGAR LEVEL READING, AND WITHIN MINS, INSERTED AN IV INTO THE PAX'S L LOWER ARM. WITHIN A COUPLE OF MINS SHE CAME AROUND. THE PARAMEDICS ASKED HER QUESTIONS TO DISCERN HER RATIONALITY AND THEN RELEASED HER. SECURITY ESCORTED HER OFF THE PLANE. SHE WALKED OFF. APPROX 2 HRS LATER, WE FLEW BACK TO ZZZ.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.

During a flight, a flight attendant notices that a passenger was ill. While a nurse and the flight attendant's deal with the ill passenger, the captain made an emergency landing. Paramedics met the flight.