Narrative:

En route from buf to atl, we were to arrive via the macey arrival, but atl approach closed it down due to heavy thunderstorms rolling through the atl and surrounding area. We were vectored to the sinca arrival and told that our hold would be indefinite: efc was well over our capable hold time of only 30 mins before bingo. Scheduled alternate was cae, but we were advised that cae was closed to any more diversions. Dispatch suggested chs, but the storms were going in that direction and I thought it a bad idea. If I arrived there and they shut down, I wouldn't have much fuel left for another airport. Since we were already on the south side of atl, where there wasn't much WX, I suggested csg to the dispatcher. I have plenty of experience in csg with the B737-200, plus the runway is longer than mdw's with the displaced thresholds considered, another airport I have much experience in. Dispatch gave his blessing for csg where I landed. The ground crew was ready to help, but further conversation with dispatch yielded a message that the first officer was out of crew duty day and could not fly. Crew accommodations then stated there were no rooms to be found. Dispatch coordinated a bus to drive from atl to csg to pick up the crew and passenger, which arrived at XA00 and brought us into the atl airport at XB45. I was informed as we landed in csg that I had a very disruptive passenger on board. Her verbal abuse and extreme belligerency caused many passenger to become upset and ask me not to allow her to travel with us any more. I chose not to allow her any further travel with us after having caused so much concern with the passenger.

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Original NASA ASRS Text

Title: THIS RPT ILLUSTRATES THAT A WELL COORD DIVERSION DUE TO WX DOES NOT NECESSARILY END THE PROBS ENCOUNTERED BY THE AIRLINE CREW DURING THIS KIND OF OP. CONTINUED PROBS WITH PAX AND CREW LEGALITY ISSUES ARE STILL THERE.

Narrative: ENRTE FROM BUF TO ATL, WE WERE TO ARRIVE VIA THE MACEY ARR, BUT ATL APCH CLOSED IT DOWN DUE TO HVY TSTMS ROLLING THROUGH THE ATL AND SURROUNDING AREA. WE WERE VECTORED TO THE SINCA ARR AND TOLD THAT OUR HOLD WOULD BE INDEFINITE: EFC WAS WELL OVER OUR CAPABLE HOLD TIME OF ONLY 30 MINS BEFORE BINGO. SCHEDULED ALTERNATE WAS CAE, BUT WE WERE ADVISED THAT CAE WAS CLOSED TO ANY MORE DIVERSIONS. DISPATCH SUGGESTED CHS, BUT THE STORMS WERE GOING IN THAT DIRECTION AND I THOUGHT IT A BAD IDEA. IF I ARRIVED THERE AND THEY SHUT DOWN, I WOULDN'T HAVE MUCH FUEL LEFT FOR ANOTHER ARPT. SINCE WE WERE ALREADY ON THE S SIDE OF ATL, WHERE THERE WASN'T MUCH WX, I SUGGESTED CSG TO THE DISPATCHER. I HAVE PLENTY OF EXPERIENCE IN CSG WITH THE B737-200, PLUS THE RWY IS LONGER THAN MDW'S WITH THE DISPLACED THRESHOLDS CONSIDERED, ANOTHER ARPT I HAVE MUCH EXPERIENCE IN. DISPATCH GAVE HIS BLESSING FOR CSG WHERE I LANDED. THE GND CREW WAS READY TO HELP, BUT FURTHER CONVERSATION WITH DISPATCH YIELDED A MESSAGE THAT THE FO WAS OUT OF CREW DUTY DAY AND COULD NOT FLY. CREW ACCOMMODATIONS THEN STATED THERE WERE NO ROOMS TO BE FOUND. DISPATCH COORDINATED A BUS TO DRIVE FROM ATL TO CSG TO PICK UP THE CREW AND PAX, WHICH ARRIVED AT XA00 AND BROUGHT US INTO THE ATL ARPT AT XB45. I WAS INFORMED AS WE LANDED IN CSG THAT I HAD A VERY DISRUPTIVE PAX ON BOARD. HER VERBAL ABUSE AND EXTREME BELLIGERENCY CAUSED MANY PAX TO BECOME UPSET AND ASK ME NOT TO ALLOW HER TO TRAVEL WITH US ANY MORE. I CHOSE NOT TO ALLOW HER ANY FURTHER TRAVEL WITH US AFTER HAVING CAUSED SO MUCH CONCERN WITH THE PAX.

Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.