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A B737 flight crew is called by dispatch after takeoff and notified that their passenger count was off and that they were 300 pounds overweight.
| Attributes | |
| ACN | 576686 |
| Time | |
| Date | 200303 |
| Day | Tue |
| Local Time Of Day | 1201 To 1800 |
| Place | |
| Locale Reference | airport : sjc.airport |
| State Reference | CA |
| Environment | |
| Flight Conditions | VMC |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tower : sjc.tower tower : las.tower |
| Operator | common carrier : air carrier |
| Make Model Name | B737-500 |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude climbout : initial |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight crew : first officer |
| Qualification | pilot : instrument pilot : commercial pilot : multi engine |
| Experience | flight time last 90 days : 220 flight time total : 10000 flight time type : 4000 |
| ASRS Report | 576686 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight crew : captain oversight : pic |
| Qualification | pilot : atp |
| Experience | flight time last 90 days : 150 flight time total : 20000 flight time type : 11000 |
| ASRS Report | 576685 |
| Events | |
| Anomaly | cabin event other non adherence : published procedure non adherence : company policies non adherence : far other anomaly other |
| Independent Detector | other other : 5 |
| Resolutory Action | none taken : detected after the fact none taken : anomaly accepted |
| Supplementary | |
| Problem Areas | Flight Crew Human Performance Company Cabin Crew Human Performance |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
Leaving sjc, got the load sheet from the operations agent. The takeoff weight was just below ATOG. The numbers on the load sheet were verified with the numbers from the flight attendants and the addition checked. Shortly after takeoff, we were notified that through passenger had mistakenly been omitted from the total passenger number. We had more passenger than we thought we had and we had just taken off just under ATOG -- taxi fuel. Upon further discussion we determined that we were 300 pounds overweight. I'm not sure what could have been done to prevent this other than having to count the passenger again. There was no reason to question the count, as the load sheet and the flight attendant numbers read the same. The operations agent forgot to add in the through passenger and the flight attendants miscounted. What a coincidence.
Original NASA ASRS Text
Title: A B737 FLT CREW IS CALLED BY DISPATCH AFTER TKOF AND NOTIFIED THAT THEIR PAX COUNT WAS OFF AND THAT THEY WERE 300 LBS OVERWT.
Narrative: LEAVING SJC, GOT THE LOAD SHEET FROM THE OPS AGENT. THE TKOF WT WAS JUST BELOW ATOG. THE NUMBERS ON THE LOAD SHEET WERE VERIFIED WITH THE NUMBERS FROM THE FLT ATTENDANTS AND THE ADDITION CHKED. SHORTLY AFTER TKOF, WE WERE NOTIFIED THAT THROUGH PAX HAD MISTAKENLY BEEN OMITTED FROM THE TOTAL PAX NUMBER. WE HAD MORE PAX THAN WE THOUGHT WE HAD AND WE HAD JUST TAKEN OFF JUST UNDER ATOG -- TAXI FUEL. UPON FURTHER DISCUSSION WE DETERMINED THAT WE WERE 300 LBS OVERWT. I'M NOT SURE WHAT COULD HAVE BEEN DONE TO PREVENT THIS OTHER THAN HAVING TO COUNT THE PAX AGAIN. THERE WAS NO REASON TO QUESTION THE COUNT, AS THE LOAD SHEET AND THE FLT ATTENDANT NUMBERS READ THE SAME. THE OPS AGENT FORGOT TO ADD IN THE THROUGH PAX AND THE FLT ATTENDANTS MISCOUNTED. WHAT A COINCIDENCE.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.