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B777-200ER crew had to shut down the engine, dumped fuel, and returned to the departure airport. The flight attendant complained about coordination from the cockpit.
| Attributes | |
| ACN | 577723 |
| Time | |
| Date | 200302 |
| Day | Sun |
| Local Time Of Day | 0601 To 1200 |
| Place | |
| Locale Reference | atc facility : n90.tracon |
| State Reference | NY |
| Environment | |
| Light | Daylight |
| Aircraft 1 | |
| Controlling Facilities | tracon : n90.tracon |
| Operator | common carrier : air carrier |
| Make Model Name | B777 Undifferentiated or Other Model |
| Operating Under FAR Part | Part 121 |
| Flight Phase | climbout : intermediate altitude |
| Flight Plan | IFR |
| Person 1 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty |
| Qualification | flight attendant : currently qualified |
| Experience | flight attendant time airline total : 36 flight attendant time total : 36 flight attendant time type : 80 |
| ASRS Report | 577723 |
| Person 2 | |
| Affiliation | company : air carrier |
| Function | flight attendant : on duty oversight : flight attendant in charge |
| Events | |
| Anomaly | aircraft equipment problem : critical other anomaly |
| Independent Detector | other flight crewa other flight crewb |
| Resolutory Action | controller : issued new clearance flight crew : diverted to another airport flight crew : landed in emergency condition other |
| Consequence | other other |
| Supplementary | |
| Problem Areas | Cabin Crew Human Performance Aircraft |
| Primary Problem | Cabin Crew Human Performance |
Narrative:
A little more crew (cockpit) coordination with cabin crew is needed. 4 cockpit crew members in the cockpit. I knew it was too quiet after takeoff. Looked out the window and noticed fuel being dumped over the ocean. We notified purser who called cockpit. Communication would have been appreciated. Also, a briefing after incident by captain would have been appreciated by cabin crew.
Original NASA ASRS Text
Title: B777-200ER CREW HAD TO SHUT DOWN THE ENG, DUMPED FUEL, AND RETURNED TO THE DEP ARPT. THE FLT ATTENDANT COMPLAINED ABOUT COORD FROM THE COCKPIT.
Narrative: A LITTLE MORE CREW (COCKPIT) COORD WITH CABIN CREW IS NEEDED. 4 COCKPIT CREW MEMBERS IN THE COCKPIT. I KNEW IT WAS TOO QUIET AFTER TKOF. LOOKED OUT THE WINDOW AND NOTICED FUEL BEING DUMPED OVER THE OCEAN. WE NOTIFIED PURSER WHO CALLED COCKPIT. COM WOULD HAVE BEEN APPRECIATED. ALSO, A BRIEFING AFTER INCIDENT BY CAPT WOULD HAVE BEEN APPRECIATED BY CABIN CREW.
Data retrieved from NASA's ASRS site as of July 2007 and automatically converted to unabbreviated mixed upper/lowercase text. This report is for informational purposes with no guarantee of accuracy. See NASA's ASRS site for official report.